Technical Product Specialist

2 weeks ago

Charles Sturt, Australia beBeeProductSupport Full time
Product and Support Specialist Role">

We are seeking a skilled Product and Support Specialist to join our team. This is an exciting opportunity for a professional with a passion for delivering exceptional technical support and product knowledge.

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Job Description:

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  • Provide expert technical support and guidance to customers, dealers, and internal teams via phone, email, or in-person visits.">
  • Develop and implement process improvements to optimize technical capabilities and ensure they meet current and future business requirements.">
  • Collaborate with cross-functional teams to develop and deliver technical training materials, programs, and presentations to enhance the technical knowledge and capabilities of our staff, dealers, and contractors.">
  • Maintain accurate and detailed product specifications databases, technical publications, and documentation to support efficient troubleshooting, diagnosis, and resolution of technical issues.">
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Required Skills and Qualifications:

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  • Proven experience in technical sales support, equipment hire, or construction industries, with a strong understanding of diesel and petrol engines, electrical systems, hydraulic systems, mechanical trades, or related fields.">
  • Advanced analytical, problem-solving, and time management skills, with the ability to work independently and as part of a close-knit team.">
  • Excellent written and verbal communication skills, with the capacity to present complex technical information effectively at all levels.">
  • Strong proficiency in Microsoft Office programs and technology literacy, with the ability to learn new technologies quickly.">
  • A valid Australian driver's license and willingness to travel within Australia and internationally as required.">
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Benefits:

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  • Comprehensive health and wellbeing support, including access to our Wellbeing Hub and Employee Assistance Program (EAP).">
  • A competitive salary and benefits package, including generous discounts on DuluxGroup products and corporate partnerships.">
  • Opportunities for career growth and development, with a focus on inclusion, diversity, and flexibility.">
  • A safe and inclusive work environment that prioritizes employee safety and wellbeing.">
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How to Apply:

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If you are a motivated and technically skilled individual looking for a challenging role with opportunities for growth and development, please submit your application online.

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