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Client Services Manager
4 weeks ago
$80,000 – $90,000 per year based on Experience
CMBM Facility Services is a proudly Queensland-owned and operated business providing high-quality facility and cleaning services across the state. Due to continued growth, we're looking for aClient Services Managerwho combines exceptional customer service with strong administrative and digital skills to oversee cleaning operations at key client sites across Brisbane Bayside.
About the Role
This is a mobile, on-the-road role where you'll be the key contact for clients and frontline teams at various sites. You'll build strong relationships, support operational delivery, and help identify opportunities for improvement and growth.
Reporting to the Operations Manager, you'll draw on your admin and tech know-how while using your personable and proactive approach to manage service delivery. If you've got the right attitude and strong people skills, we'll train you in the cleaning side of things.
You'll also be encouraged to upsell value-add services like carpet cleaning, pressure washing, and external windows to help grow your portfolio.
Key Responsibilities
Travel between client sites daily (company vehicle provided)
Build strong relationships with clients, staff, and contractors
Conduct regular site inspections and client check-ins
Use Microsoft Word, Excel, Outlook, and SharePoint for communication and reporting
Support stock control and equipment ordering
Learn internal accounting systems for tasks like timesheets, invoicing, and costing
Proactively resolve client issues and maintain high service standards
Promote and upsell additional services to boost account value
Coach and support frontline cleaning staff
Full training provided in in our internal quality cleaning standards and procedures, products, and compliance.
What You'll Bring
Great admin and computer skills (Word, Excel, Outlook)
Willingness to learn new systems and processes (SharePoint, internal software)
Confidence with customer service and building relationships
A proactive, can-do attitude with a focus on getting results
Willingness to learn the cleaning/facilities side of the role
Comfortable promoting services and identifying sales opportunities
Why Join CMBM?
Competitive salary plus company car, laptop, and phone
Supportive team culture with ongoing training and development
Career progression opportunities across a growing business
A chance to build a career in the facilities industry – no experience required
Ready to Apply?
If you're a motivated, people-focused professional who thrives on the road, enjoys building strong relationships, and wants to grow with a supportive company — we want to hear from you
Submit your resume and a short cover letter through SEEK outlining your experience and interest.
CMBM Facility Services is an equal opportunity employer. We welcome applications from all backgrounds. Immediate start available for the right person.
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a client services manager? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have a current Australian driver's licence? Do you have a current Police Check (National Police Certificate) for employment? What's your expected annual base salary? How much notice are you required to give your current employer?
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