Patient Liaison Officer

3 weeks ago

Sydney, New South Wales, Australia NSW Health Full time
Employment Type: Permanent Part Time

Position Classification: Administration Officer Level 4

Remuneration: $ $37.29 per hour plus superannuation

Hours Per Week: 16

Requisition ID: REQ596657

Location: Caringbah, Sydney

Applications Close: Sunday, 7 September 2025

Where you'll be working

The Sutherland Hospital and Community Health Service is located in the Sutherland Shire ('the Shire'), approximately half an hour drive south of Sydney, in the suburb of Caringbah. The Sutherland Hospital was established in 1958 and is a major metropolitan hospital and teaching hospital. The hospital motto, from its inception, is "Endeavour to Serve".

We offer a comprehensive range of inpatient and outpatient healthcare services to the residents of the Sutherland Shire. We have 375 beds and each year we care for more than 50,000 patients in our Emergency Department and around 28,000 patients are admitted to our hospital.

The role

Help maximise hospital revenue in a key front-line role.

We're seeking a motivated individual to assess Emergency Department and ward admissions, ensuring accurate financial classification and identifying opportunities to convert non-chargeable admissions into chargeable ones. You'll engage directly with patients, promote the use of private health insurance, and liaise with Medicare, insurers, and internal teams to ensure timely collection of billing information. This is a high-impact role that contributes significantly to the organisation's financial sustainability.

Benefits
  • Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
  • Salary packaging options that reduce your taxable income and increase your take-home pay Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
  • Discounted gym memberships with a Fitness Passport
  • Employee Assistance Program (EAP) for employees and family members.
  • Discounted Private Health Insurance.

Are you ready to join us?

About

We are excited to learn more about you and your experience. As part of the application process, we invite you to respond to the following targeted questions:
  • Describe a time when you identified a revenue opportunity through patient classification or admission details. What steps did you take to convert a non-chargeable admission into a chargeable one, and what was the outcome?
  • How do you ensure accurate and timely collection of patient billing information when dealing with multiple stakeholders such as Medicare, insurance providers, and internal departments? Can you give an example?

Need more information?
  • Click here for the Position Description and SESLHD Expected Standards
  • Find out more about applying for this position

For role related queries or questions contact Suzanne Woods on

Our CORE Values are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment- and let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

Information For Applicants
  • If you have relevant qualifications or experience, please include any supporting documents with your application.
  • An eligibility list may be created for future vacancies
  • Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
  • Applicants will be assessed against the essential requirements and selection criteria contained within the position description
  • Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer
  • SESLHD is committed to creating a workplace that reflects the diversity of our community. This will help ensure our employees, our patients and their carers, feel supported. We invite candidates of all ages, genders, sexual orientation, cultural background, people with disability, neurodiverse individuals, and Indigenous Australians to apply. We do have an Aboriginal Employment Consultant that can also provide support support (SESLHD-) and for additional information please visit our Stepping Up Website
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