Patient Liaison Officer

Eligibility: Open to Everyone Central Adelaide Local Health Network
Salary: ASO-3 Casual - $34.55 Hourly + 25% Casual Loading
7-Day-Roster & Required to Work Across Royal Adelaide Hospital & Queen Elizabeth Hospital About the Role
Bring your passion for communication and customer care to the heart of public healthcare.
As a Patient Liaison Officer with the Central Adelaide Local Health Network (CALHN), you'll play a crucial role in improving the patient experience by acting as a central point of contact for patients, families, and staff.
In this dynamic and people-focused role, you'll assist in resolving concerns, supporting consumer feedback, and facilitating access to services across hospital departments.
With empathy and professionalism, you'll guide patients and families through the hospital system and ensure their voices are heard.
You will also support clinical staff by identifying and reporting service challenges, assisting with care coordination, and working collaboratively to uphold CALHN's values of person-centred care, transparency, and respect.
About You
You're a calm, compassionate communicator who thrives in high-pressure environments and is committed to excellent patient care.
You will bring:
Demonstrated experience in a customer service, liaison, or support role, ideally in a health or hospital setting.
Highly developed interpersonal, conflict resolution and negotiation skills.
Ability to manage sensitive conversations, patient concerns, and complex emotional situations with professionalism.
Subject to relevant clearance and vaccination requirements
About CALHN
At Central Adelaide (CALHN), we're shaping the future of health through excellence in clinical care, research, and innovation.
As South Australia's largest health network, we deliver exceptional, safe and connected healthcare—for our patients, our community, and our people.
With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it's expected, but because our values guide us to be our best.
Join us and be part of a team that's driven by a commitment to a seamless safe and connected experience for all.
Find out more about our stories , our network, and the opportunities to be part of CALHN.
Benefit of Joining CALHN
At CALHN, we're dedicated to your career satisfaction and wellbeing, offering tailored benefits for healthcare professionals, including: Salary Attractions: Flexible options for salary packaging covering living expenses, meal and entertainment allowances, and novated leasing.
Relocation Support: Up to $10,000 reimbursement of approved relocation expenses for transitioning to CALHN, for eligible applicants.
Further information can be found here.
Professional Development: Opportunity to apply for reimbursement of eligible professional development activities, and access to dedicated leave for ongoing learning.
Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
Flexible Work Arrangements: The South Australian public sector promotes diversity and flexible ways of working including part-time.
Applicants are encouraged to discuss the flexible working arrangements for this role.
Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness program available to CALHN staff and their families.
Career Opportunities: Explore career growth within the SA Health system with opportunities for skill development and movement across various metropolitan and regional sites.
Employee Assistance Program: Confidential counselling and support services are available via our Employee Assistance Program.
Join CALHN for a fulfilling career bolstered by comprehensive benefits and unwavering commitment to your success.
Our Commitment to Diversity and Inclusion
CALHN is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees.
We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community.