Multi Facility Patient Liaison Officer

3 days ago

Sydney, New South Wales, Australia Nepean Blue Mountains Local Health District (Nbmlhd) Full time

Overview
We are seeking a motivated Patient Liaison Officer to support patient admissions and financial classification across multiple facilities within NBMLHD. This position operates on a 7-day rotating roster and plays a key role in enhancing both patient experience and financial outcomes.
NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer. We encourage applications from people of diverse backgrounds including Aboriginal and Torres Strait Islanders; people living with disability; people from a CALD background; people who identify as LGBTQI+; people with lived experience of mental health concerns and people of mature age.
About NBMLHD: Nepean Blue Mountains Local Health District provides a range of public health services to the Nepean, Blue Mountains, and Lithgow Region and is a recognised leader in the healthcare industry.
Responsibilities
Support patient admissions and financial classification across NBMLHD facilities.
Ensure accurate revenue capture by assessing patient eligibility and guiding financial elections.
Maintain compliance with NSW Health policies and support private and compensable patient processes.
Manage overseas visitor billing and provide education to staff on revenue procedures.
Collaborate with clinical and administrative teams to enhance patient experience and financial outcomes.
What You Will Bring To The Role
Exceptional customer service, verbal communication, and negotiation skills; ability to have difficult conversations with patients and families.
Willingness and ability to work a 7-day rotating roster with flexibility.
Accurate word processing and competent use of Word, Excel, and electronic patient records.
Ability to work independently and problem solve with limited guidance.
Strong organisational skills with the ability to prioritise competing demands to ensure timely completion of work.
Ability to write clear and accurate documentation and correspondence.
Ability to apply financial classifications and NSW revenue-related policies, aligning with the Australian Health Care Agreement.
Ability to undertake documentation reviews and quality checks.
Qualifications
Relevant experience in patient services and revenue/clinical administration preferred.
Benefits Available
Accrued Day Off (ADO) for full-time employees
Salary packaging opportunities and novated leasing
Educational opportunities through Education Training Service with over 110 courses per year
Access to Employee Assistance Program (EAP) for staff and family
Fitness Passport
Employment Details
Employment Type:
Temporary Full Time (Up until 30/06/2026)
Position Classification:
Administration Officer Level 4
Location:
Across NBMLHD Facilities
Remuneration:
$36.45 - $37.29 per hour
Hours Per Week:
38
Requisition ID:
REQ600301
Applications Close:
21/09/2025
Compliance & Assistance
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed visa conditions.
For more information, please contact Catherine Browne at .
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