Multi Facility Patient Liaison Officer

3 days ago

Sydney, New South Wales, Australia Nsw Health Full time

Overview
Join to apply for the
Multi Facility Patient Liaison Officer
role at
NSW Health
.
Employment Details
Employment Type
: Temporary Full Time (Up until 30/06/2026)
Position Classification
: Administration Officer Level 4
Location
: Across NBMLHD Facilities
Remuneration
: $36.45 - $37.29 per hour
Hours Per Week
: 38
Requisition ID
: REQ600301
Applications Close
: 21/09/2025
About NBMLHD and Role
With
CORE
Values of
Collaboration
,
Openness
,
Respect
and
Empowerment
, working with NBMLHD provides opportunities to grow your career. Nepean Blue Mountains Local Health District (NBMLHD) is a leading healthcare provider serving the Nepean, Blue Mountains, and Lithgow Region.
We are seeking a motivated
Patient Liaison Officer
to support patient admissions and financial classification across multiple facilities within NBMLHD. You will ensure accurate revenue capture by assessing patient eligibility, guiding financial elections, and maintaining compliance with NSW Health policies. You'll work with clinical and administrative teams to support private and compensable patient processes, manage overseas visitor billing, and provide education to staff on revenue procedures. This position operates on a 7-day rotating roster and aims to enhance both patient experience and financial outcomes.
Join a team where attention to detail and communication skills make a real impact. Your work supports quality care and sustainable health services at NBMLHD.
What You Will Bring To The Role
Exceptional customer service, verbal communication and negotiation skills, and the ability to have difficult conversations with patients and their families
Willingness and ability to work a 7-day rotating roster with demonstrated flexibility
Accurate word processing skills and competent use of computer programs including Word, Excel and electronic patient records
Ability to work independently and problem solve with limited guidance
Strong organisational skills and ability to prioritise competing demands to ensure timely completion of work
Ability to write clear and accurate documentation and correspondence
Accurate judgment in applying financial classifications, NSW revenue-related policies and the Australian Health Care Agreement principles
Ability to undertake documentation reviews and quality checks
Benefits
Accrued Day Off (ADO) for full-time employees
Salary packaging options for tax savings
Novated leasing
Education opportunities through Education Training Service with over 110 courses each year
Access to Employee Assistance Program (EAP) for staff and family members
Fitness Passport
Additional Information
NBMLHD is committed to achieving a diverse workforce and is an Equal Opportunity Employer. We encourage applications from people of diverse backgrounds including Aboriginal and Torres Strait Islanders; people with a disability; people from CALD backgrounds; LGBTQI+ individuals; people with lived experience of mental health concerns; and people of mature age.
NBMLHD is committed to child safe standards. For more information, please view the Child Safe Standards.
For assistance with applying through the NSW Health Career Portal, please see the provided guidance.
Contact: Catherine Browne at for role-related queries.
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