Sales Administrator

4 weeks ago

South Burnett Regional, Australia Jobs360 Full time
  • Nightshift
  • Clark Office-Based
  • HMO upon Start

Position Overview:
  • We are seeking a highly organized and detail-oriented Sales Administrator to assist with customer management, order processing, and administrative support. This role is crucial in ensuring smooth day-to-day operations, enabling the sales team to focus on business development and strategic growth opportunities.

Key Responsibilities:

Purchase Order & Customer Management:
  • Reconcile open orders and follow up with production for updates.
  • Provide customers with order due dates, ETD, and ETA details.
  • Handle order prioritization, expediting, cancellations, and due date adjustments.
  • Address and resolve short-ship notifications.
  • Process export customer orders, including sending Pro-Formas, payment follow-ups, and invoice revisions.
  • Follow up with customers for submission of weekly/monthly purchase orders.

Development & Pricing Support:
  • Manage Teamcenter RFQs, CIR, and conversion paperwork for new parts.
  • Link item and part numbers while setting up service parts.
  • Input and update pricing for new parts in QAD.
  • Implement pricing changes, including general price increases, cost reductions, and pricing corrections.

General Administrative Support:
  • Process credit and invoice paperwork for pricing errors, short shipments, and damaged/missing parts.
  • Set up customer accounts, including credit terms and QAD accounts.
  • Manage on-order reports, warranty follow-ups, and mould destruction communications.
  • Assist in retiring parts and rerouting customer inquiries related to ASN, labeling, and other issues.

Impact & Benefits of the Role:
  • Ensures smooth administrative and customer service processes, allowing the sales team to focus on business development.

Qualifications & Skills:
  • Experience: 2–5 years in customer service, sales support, or order management.
  • Industry Experience: Preferably in the automotive, manufacturing, or export sector.

Technical Skills:
  • Proficiency in MS Office (Excel, Teams, Outlook) and order management software.
  • Familiarity with QAD, Teamcenter, and PowerBI is a plus.

Soft Skills:
  • Strong attention to detail and problem-solving abilities.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Excellent communication and customer service skills.
  • Willingness to learn and make process improvement suggestions.

ShoreXtra Perks
  • Day 1 HMO Coverage
  • Nightshift schedule
  • Fixed Weekends off
  • Game lounge
  • Engaging monthly activities
  • Free and unlimited barista-style coffee
  • Free parking and shuttle services
  • Employee referral incentives (Bronze)
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