Customer Service Coordinator

1 week ago

Melbourne, Victoria, Australia IKEA Full time

Overview

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

$30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights)
5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information

This role is Permanent Full-time, 76hrs/fortnight
Applications close Wednesday 24 September 2025
This role requires the availability to be rostered shifts between 8:30am – 10:00pm, as well as three out of four weekends (both days)

About this work area

As Customer Coordinator your responsibilities will include:

Supervising the daily operation of the team to ensure a positive customer journey
Liaising with leaders and providing feedback on daily areas of team performance and functional activities
Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us
Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed
Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey
Recording information accurately in the relevant systems to make improvements to the customers' future shopping experiences

To be considered for this role at least 1 year of experience supervising teams is required.

As a Customer Coordinator you are:

Passionate about the customer experience and home furnishings
Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers
Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business
Have strong attention to detail and process improvements, with high-level verbal and written communication skills
Adaptable, energetic, and remain calm and confident under pressure
You have proficient computer skills and an ability to learn and use systems and digital tools

We need people like you

At IKEA, work is so much more than a job. Come join us

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service
Industries: Retail

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Americas

Europe

Asia / Oceania

Africa

Customer Service Coordinator