Guest Relations Officer

3 weeks ago

Wollongong City Council, Australia Fresh Hope Communities Full time

Join to apply for the Guest Relations Officer role at Fresh Hope Communities

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The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops and is a great location for school and community groups, team building retreats and conferences with fun outdoor and indoor experiences, activities and challenges.

Our Guest Relations team are the first point of contact when people arrive on site. We bridge the gap between what our customers want to get out of their stay and their actual experience.

  • Permanent - Full Time, 38 hours per week position working 1 weekend a fortnight.
  • Love where you work – our Stanwell Tops facility's setting is picturesque with onsite parking available
  • Salary packaging – increased take home pay through salary packaging including novated leasing options
  • Birthday leave – take time to celebrate with your friends and family

About the Role
  • Be the friendly first point of contact for guests, ensuring every interaction is welcoming and professional
  • Support daily site operations, including reception, bookings, and group logistics detailing arrivals, schedules, allocations of guests and departures
  • Communicate clearly with internal teams and stakeholders to deliver smooth, coordinated experiences
  • Handle guest enquiries and concerns with confidence and care
  • Assist with setting up and maintaining site facilities, including audio-visual equipment
  • Keep things running behind the scenes – from stock rotation to equipment upkeep

What You Bring
  • A natural flair for customer service and a collaborative, team-first mindset
  • Clear, confident communication skills – both written and verbal
  • The ability to stay calm, organised and detail-focused when things get busy
  • Comfortable using technology and learning new systems
  • A proactive, can-do attitude with a friendly and approachable style
  • A valid Working With Children Check (or willingness to obtain one), and a C class driver's licence with access to your own transport

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.

For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1000 staff and together we service residents and customers across NSW.

For more about us visit our website https://www.freshhope.org.au

We'd love to hear from you

Please submit your cover letter and resume via the quick "Apply" link. We'll be in touch as soon as we can, don't wait to press submitSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesNon-profit Organization Management

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