Client Relations Officer

2 weeks ago

Wollongong, Australia Mercer Full time

We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services. This role will be based in Wollongong and has a hybrid arrangement.

Working with the Account Manager, the Client Relations Officer will act as a credible and professional point of contact to clients by providing timely and professional responses to queries, escalated matters, production of reports, complaints management and requests for information received from our client/trustee office.

**Client Relations Officer**

**We will count on you to**:

- Utilise your strong interpersonal skills to build effective relationships with relevant client stakeholders
- Prepare detailed formal reports in a timely manner and informal reports as required in line with stakeholder expectations
- Resolve issues and respond to requests from internal stakeholders and the client
- Be a conduit and facilitation point for internal Mercer escalations that require client consideration or decisions.
- Investigate, manage and respond to member complaints in an accurate and timely manner.

**What you need to have**:

- Good analytical skills
- Well-developed stakeholder management skills
- The ability to work independently and self-directed
- Excellent verbal and written communication skills.

**What makes you stand out?**
- Skills in the use of Excel, particularly using formulas and v-lookups.
- Previous experience working in the superannuation, insurance or banking sector would be beneficial.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

  • Client Relations Officer

    2 weeks ago

    Wollongong, Australia Mercer Full time

    **What can you expect?** We have an exciting **full-time** opportunity available to join our driven and outgoing Fund Operations team as a **Client Relations Officer.** Working with the Account Manager, the Client Relations Officer will act as a credible and professional point of contact to clients by providing timely and professional responses to queries,...

  • Client Relationship Officer

    7 days ago

    Wollongong, Australia University of Wollongong Full time

    Library - Permanent/Continuing, full-time appointment - Level 3/4: $63,183 - $80,543 plus 17% superannuation The University of Wollongong (UOW) Library plays a pivotal role in supporting the university’s mission by offering essential services that empower our diverse academic community. As a digital-first library, we are passionate about ensuring...

  • Client Compliance Officer

    7 days ago

    Wollongong, Australia Mercer Full time

    We are seeking a highly adaptable and flexible Client Compliance Officer to join our team based in Wollongong or Sydney. This is a flexible hybrid role. This is a great opportunity to progress your career and further develop your analytical & investigation skills within a high performing team. **Client Compliance Officer** **We will count on you to**: -...

  • Client Services Officer

    4 weeks ago

    Wollongong, New South Wales, Australia Randstad Australia Full time

    Client Services Officer - WollongongAbout The ClientOur client is an Australian superannuation fund, primarily focused on providing retirement solutions for its members. It offers a range of investment options and aims to deliver long-term financial security. They are known for their strong commitment to ethical investing and social responsibility, with a...

  • Legal and Client Support Officer

    2 weeks ago

    Wollongong, New South Wales, Australia NSW Department of Communities and Justice Full time

    Legal and Client Support Officer - Clerk Grade 3/4 - Talent Pool - NSW StatewideJoin to apply for the Legal and Client Support Officer - Clerk Grade 3/4 - Talent Pool - NSW Statewide role at NSW Department of Communities and JusticeLegal and Client Support Officer - Clerk Grade 3/4 - Talent Pool - NSW Statewide2 days ago Be among the first 25 applicantsJoin...

  • Client Services Administrator

    3 days ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Are you a highly organised and detail-oriented individual with a passion for providing exceptional support?We're seeking a Client Services Officer to join our clients financial planning team in Wollongong.In this role, you will be the backbone of the financial planner's operations.You'll handle essential back end procedures, freeing up the planners to focus...

  • Guest Relations Officer

    4 weeks ago

    Wollongong City Council, Australia Fresh Hope Communities Full time

    Join to apply for the Guest Relations Officer role at Fresh Hope Communities1 day ago Be among the first 25 applicantsJoin to apply for the Guest Relations Officer role at Fresh Hope CommunitiesGet AI-powered advice on this job and more exclusive features.The Tops Conference Centre is set on 200 acres of prime bushland in Stanwell Tops and is a great...

  • Manager Government Relations

    4 days ago

    Wollongong, New South Wales, Australia beBeeGovernmentRelations Full time $129,464 - $142,665

    Job DescriptionWe are seeking an experienced professional to lead our Government Relations efforts in a high-impact environment. The successful candidate will have excellent communication and stakeholder engagement skills, with the ability to influence and advise government departments and senior leaders.The Manager Government Relations will be responsible...

  • Client Services Administration Officer

    1 week ago

    Wollongong, Australia Guide Dogs NSWACT Full time

    Posted: 18/11/2024 Closing Date: 02/12/2024 **Job Type**: Fixed-term - Part time Location: Wollongong Job Category: Administration & Office Support We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives. We are united in our shared...

  • Client Manager

    1 week ago

    Wollongong, Australia Aon Corporation Full time

    Posting Description: - You will be joining a high performing team with excellent growth opportunities - Your established market presence will be essential for success! - Position will suit someone who is results oriented **The Opportunity**: We are seeking a Client Manager to join our Wollongong Team which specialises in the delivery of best-in-class risk...