Guest Service Agent

3 weeks ago

Wollongong, New South Wales, Australia Illawarra Mercury Full time
Overview

Join to apply for the Guest Service Agent role at Illawarra Mercury.

Overlooking the beautiful Kiama Harbour and the Pacific Ocean, The Sebel Kiama provides a unique destination for leisure, conference and corporate guests. The Sebel Kiama is seeking a Guest Service Agent to join their busy and energetic Front Office team.

Responsibilities
  • Ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
  • Ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
  • Attend to all incoming calls via switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex, the transfer, storage and handling of guest luggage and property as well as responding to guest requests for assistance and or information.
  • Opera experience preferred but not essential.
What you'll be rewarded
  • Generous Staff Benefits
  • Excellent career opportunities
What you need to succeed
  • Well-developed problem solving & analytical skills
  • Must be self motivated and well organised
  • Previous Hotel experience is desirable but your experience and attitude are paramount
  • Available to work a rotating roster including night shifts, weekends and public holidays

Only short listed candidates will be contacted.

#J-18808-Ljbffr

  • Guest Services Agent

    2 weeks ago

    Wollongong, New South Wales, Australia Quality Suites Pioneer Sands Full time

    A Guest Services Agent has the responsibility to check guests in/out, provide excellent knowledge and information of the local area, liaising with and being activity involved in every department including food and beverages, housekeeping and maintenance. You are also required to provide a level of service quality that consistently not only meets but exceeds...

  • Room Cleaner and Guest Service Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeAttendant Full time $23,780 - $51,545

    **Job Overview**Work Mantra is seeking a Housekeeping Room Attendant to provide exceptional guest service and ensure cleanliness in assigned areas.The successful candidate will be responsible for servicing allocated guest rooms, adhering to department and hotel standards, reporting any maintenance issues, and restocking trolleys at the end of each shift.Key...

  • Guest Experience Ambassador

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeHospitality Full time $40,000 - $60,000

    Room AttendantThe role of a Room Attendant involves creating a clean and welcoming environment for guests while working in a flexible schedule.About the RoleWe are seeking an experienced Room Attendant to join our team at a distinguished brand hotel in Wollongong, NSW.You will be responsible for maintaining high standards of cleanliness and presentation...

  • Frontline Guest Experience Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeExperience Full time $52,000 - $63,000

    Job DescriptionMaintain the cleanliness and presentation of guest areas, including bathrooms, wet areas and guest rooms.Key ResponsibilitiesEnsure all public spaces are tidy and welcoming for guests.Elevate the guest experience by proactively engaging with visitors to anticipate their needs and deliver personalized service.Contribute positively to our...

  • Exceptional Guest Experience Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeAttendant Full time $45,000 - $60,000

    Job DescriptionOur mission is to deliver exceptional experiences for our guests. As a Food and Beverage Attendant, you'll play a key role in achieving this goal.Key ResponsibilitiesTake orders from guests and serve food and beverages with enthusiasm and efficiency.Operate effectively in a fast-paced environment, ensuring seamless service delivery.Maintain...

  • Proactive Security Services Provider

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeSecurity Full time $60,000 - $80,000

    We are seeking a dynamic Security Officer to join our team, responsible for providing exceptional security services at various sites.As a key member of our security team, you will ensure compliance with relevant State and Federal legislation, including AS4421-1996. You will conduct incident investigations in a timely manner, submit reports, and demonstrate...

  • Excellence in Service Manager

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeHospitality Full time $75,000 - $90,000

    Service Excellence ManagerWe are seeking a seasoned professional to join our hospitality team as a Service Excellence Manager.Team Leadership: Foster a high-performing team of hospitality professionals, guiding them to deliver exceptional meal service with warmth, professionalism, and care.Safety and Quality Assurance: Ensure that meals are prepared and...

  • Exceptional Service Delivery

    1 week ago

    Wollongong, New South Wales, Australia beBeeHospitality Full time $24,980 - $56,192

    Job Opportunity: Hospitality SpecialistTo deliver exceptional service and create memorable experiences, we are seeking a detail-oriented individual to join our team as a Housekeeper or Room Attendant on a part-time basis.This role is ideal for someone who excels in the hotel industry, prioritizes cleanliness, and provides top-notch customer service. As a key...

  • Front Office Customer Service Representative

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeCustomerOriented Full time $45,000 - $55,000

    Job OverviewThis role presents an opportunity to make a positive impact on the guest experience at our holiday park. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable stay.The successful candidate will possess excellent communication skills, be able to...

  • Exceptional Service Provider

    2 weeks ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $45,000 - $75,000

    Dynamic Food and Beverage Team MemberWe are seeking dedicated individuals to join our dynamic team at the forefront of delivering exceptional customer service.As a key member of our team, you will be responsible for driving business objectives and ensuring that every guest has an unforgettable experience.Our ideal candidate will have previous experience in...