Client Relations Officer

7 days ago

Wollongong, Australia Mercer Full time

**What can you expect?**

We have an exciting **full-time** opportunity available to join our driven and outgoing Fund Operations team as a **Client Relations Officer.**

Working with the Account Manager, the Client Relations Officer will act as a credible and professional point of contact to clients by providing timely and professional responses to queries, escalated matters, and requests for information.

**What is in it for you?**

At Mercer, we recognise that our most important asset is our people. We offer a great team environment with energetic and supportive colleagues as well as programs that support career development to support and nurture you with every opportunity to reach your full potential.

We recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering a competitive range of health, wealth and lifestyle benefits which include:

- Gym membership
- Discounted insurances
- Employee Assistance Program
- Flexible working arrangements
- Community Volunteer Leave

**We will count on you to**:

- Utilise your strong interpersonal skills to build effective relationships with relevant client stakeholders.
- Prepare detailed formal reports in a timely manner and informal reports as required in line with stakeholder expectations.
- Resolve issues and respond to requests from internal stakeholders and the client.
- Be a conduit and facilitation point for internal Mercer escalations that require client consideration or decisions.

**What you need to have**:

- Good analytical skills.
- Well-developed stakeholder management skills.
- The ability to work independently and self-directed.
- Excellent verbal and written communication skills.

**What makes you stand out?**
- Skills in the use of Excel, particularly using formulas and v-lookups.
- Previous experience working in the superannuation, insurance or banking sector would be beneficial.

**About Mercer**:

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