Manager - Client Services

4 weeks ago

Brisbane, Queensland, Australia at Full time
Overview

Attractive Package including NFP salary sacrifice. Create impact in a new, people-centred role at an iconic business that provides supported employment through top-quality laundry and cleaning services.

This business has a dual focus: absolute service excellence + dignified inclusive employment.

From beginnings in Brisbane over 130 years ago, this business continues its tradition of providing superb quality commercial laundry services to the community. It has grown to include a cleaning arm with the same standards of excellence, with housekeeping services planned and other innovative ideas to be explored to broaden its professional offering to the communities it serves.

The laundry business actively advocates training, supporting, valuing and growing people, including those with an intellectual disability, to provide meaningful employment.

Responsibilities

As the Manager of Client Services, you'll work with the COO and alongside Operations Managers to bring the separate Cleaning and Laundry clients together into one focused business. You'll:

  • Strengthen existing partnerships and create new relationships
  • Lead business development initiatives
  • Enhance logistics, nurture change and shape the evolving culture
  • Introduce contemporary thinking across the business while aligning with the organisation's history, traditions and beliefs
  • Manage external and internal relationships and oversee logistics in various forms
  • Lead with active listening, diplomacy, respect, integrity and care

This is a relationship-driven, solutions-focused, values-led role that goes beyond a standard BD position. Experience in NFP, social enterprise, purpose-driven business models, and familiarity with service delivery logistics in the laundry or cleaning industry will be valuable.

Qualifications
  • Experience in NFP, social enterprise, or purpose-driven business models
  • Understanding of inclusive employment, social enterprise and/or NDIS supported workplaces
  • Strong communications, leadership and conflict-resolution skills
  • Familiarity with CRM systems and tools (e.g., Linenweb, Lighthouse, ZOHO) and related technology
  • Knowledge of or exposure to AI tools, project management, and financial modelling
  • Experience in commercial laundry or cleaning environments and related service delivery logistics
How to apply

To be considered, please forward your cover letter that tells your unique story and your resume in WORD format quoting reference number KBCMCS to apply@windsor-group.com.au or contact Kevin Beach on 07 3211 0001.

Windsor Group is committed to equal employment opportunities and providing a safe, inclusive and supportive workplace where individuals and diversity are encouraged. Windsor Group provides expert advice, HR services, executive search and recruitment services for executive, permanent and temporary/contract roles across commercial, government and nonprofit sectors.

Additional information

There's more to this exciting role than can be captured here. Please discuss with your Consultant and review available resources prior to applying.


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