Portfolio Manager Case Management

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

We're looking for a Portfolio Manager – Case Management to join our People Services team. Reporting to the Senior Manager Case Management, this is a leadership role leading a team of 4 Case Management Managers and overseeing workplace investigations and case management across a designated portfolio of the Qantas Group. You'll work with two peer Portfolio Managers to ensure consistent case management practices across the organisation.

Location: Mascot HQ, Sydney. This is a permanent full-time role.

Join a collaborative, high-performing team where your investigative skills and strategic thinking will make a real impact across the Qantas Group, including Airlines, Freight, Engineering, Cabin Crew, Ground Services, and Qantas Loyalty.

1. Lead the case management function across your assigned portfolio, overseeing investigations into misconduct, grievances, performance, fitness for work, appeals, and Whistleblower matters.
2. Personally manage the most sensitive and high-profile cases, ensuring consistency, fairness, and compliance.
3. Develop and lead a high-performing team of Case Management Managers.
4. Partner with HR, IR, Legal and business leaders as a trusted advisor on complex and sensitive people matters.
5. Monitor and report on risk, balancing compliance with employee wellbeing and operational outcomes.
6. Use data and insights to drive continuous improvement and strengthen governance.
7. Champion the adoption of best practice systems, processes, and tools for case management.

You are a skilled leader with deep expertise in case management, investigations, and stakeholder management. To succeed in this role, you'll bring:

• 7+ years' experience in case management, HR, or employment law, including extensive experience managing complex employee matters.
• Degree qualifications in Employment Law, Human Resources, Psychology, or a related field.
• Proven ability to lead and develop high-performing teams.
• Strong stakeholder management and influencing skills, with experience advising senior leaders.
• Excellent written and verbal communication skills, with high attention to detail.
• Resilience and sound judgement in handling sensitive and high-pressure situations.
• Analytical and continuous improvement mindset, with capability in using data to drive insights and decisions.

You'll join a team where creativity and passion are encouraged. Our people come together to dream big and deliver successfully. There are many opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. You'll be supported from day 1 with on-the-job training and coaching as well as formal training opportunities. We've got a track record of supporting our people to take their career in many directions.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel, including heavily discounted air travel, flexible leave options (including 18 weeks paid parental leave), access to discounts and salary packaging, and wellbeing resources.

Qantas is an equal opportunity employer committed to diversity and inclusion. If you have support or access requirements, please advise at the time of application.

Applications close: Wednesday 24 September 2025

Please note: applications will be considered from candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.