Case Management

4 days ago

Sydney, New South Wales, Australia Chandler Macleod Group Full time $60,000 - $80,000 per year

About the company

Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a number of Disability Case Managers to join their busy team for a 6-month temporary assignment with potential for further extension.

About the role

As a Disability Case Manager, you will support the experience of current and prospective clients by resolving applications for review in a timely and consistent manner. In addition, your key duties are as follow:

  • Undertake end to end case management activities, subject to appropriate line manager input and oversight.
  • Resolve matters through case management of Administrative Appeals Tribunal applications
  • Obtain necessary information and advice to effectively resolve AAT matters.
  • Apply alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attend Case Conferences, Conciliations and Hearings conducted by the AAT.
  • Prepare documents detailing resolution options and outcomes at Case Management meetings.
  • Maintain electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.

About you

To be successful in this role, you must have:

  • Previous experience in a Case Management role, ideally within disability sector
  • Background in Individual Case Management of matters involving risk and vulnerable participants.
  • Ability to manage a portfolio of complex and sensitive matters, and to assess and respond to changing priorities
  • Experienced in interpreting information and legislation to reach an agreed resolution
  • Strong decision making skills and the ability to justify decision based on evidence
  • Knowledge of the NDIS and supports for people with disability
  • Ability to work in a high paced team, managing multiple tasks at hand.
  • High attention to detail and good administrative skills.
  • Ability to read and interpret legislation and legal documents.
  • Effective planning, scheduling, prioritisation, and time management skills

Benefits

  • 12-month temporary assignment with potential to extend
  • Full-time hours, Monday to Friday
  • $60.26 per hour super
  • Immediate start pending clearances
  • Surry Hills Sydney
Email **********

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ***

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA community.

You can read more about our commitment to diversity and inclusion at

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