Portfolio Manager Case Management

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.
• Tackle a diverse range of complex and engaging ER matters across the entire Qantas Group – including Airlines, Freight, Engineering, Cabin Crew, Ground Services, and Qantas Loyalty.
• Permanent Full-Time role based at Mascot HQ, Sydney

At Qantas, people are at the heart of everything we do. We're committed to creating a safe, fair, and inclusive workplace where issues are managed consistently and with care. Our People Services team leads this work, providing case management expertise across the Group.

We're now looking for a
Portfolio Manager – Case Management
to join our team. Reporting to the Senior Manager Case Management, this is a leadership role leading a team of 4 Case Management Managers, and is responsible for overseeing workplace investigations and case management across a designated portfolio of the Qantas Group. You'll work collaboratively with two peer Portfolio Managers to ensure consistent case management practices across the organisation.

The Opportunity
In This Role, You Will

• Lead the case management function across your assigned portfolio, overseeing investigations into misconduct, grievances, performance, fitness for work, appeals and Whistleblower matters.
• Personally manage the most sensitive and high-profile cases, ensuring consistency, fairness, and compliance.
• Develop and lead a high-performing team of Case Management Managers.
• Partner closely with HR, IR, Legal and business leaders as a trusted advisor on complex and sensitive people matters.
• Monitor and report on risk, balancing compliance requirements with employee wellbeing and operational outcomes.
• Use data and insights to drive continuous improvement and strengthen governance.
• Champion the adoption of best practice systems, processes, and tools for case management.

About You
You are a skilled leader with deep expertise in case management, investigations, and stakeholder management. To succeed in this role, you'll bring:

• 7+ years' experience in case management, HR, or employment law, including extensive experience managing complex employee matters.
• Degree qualifications in Employment Law, Human Resources, Psychology, or a related field.
• Proven ability to lead and develop high-performing teams.
• Strong stakeholder management and influencing skills, with experience advising senior leaders.
• Excellent written and verbal communication skills, with high attention to detail.
• Resilience and sound judgement in handling sensitive and high-pressure situations.
• Analytical and continuous improvement mindset, with capability in using data to drive insights and decisions.

If you're ready to take the lead on complex and sensitive case management matters and help shape a consistent, fair, and supportive workplace across the Qantas Group, we'd love to hear from you.

Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close:
Wednesday 25 September 2025

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.