Customer Experience Assistant

At Play Matters Australia, our purpose is to enrich lives through the power of connection and play. We champion values of collaboration, Inclusivity, creativity and fun, as well as accountability and contemporary practice. Our ethos recognises parents and caregivers as a child's first teacher, a principle that is deeply embedded in all our programs.

We invite you to join us in our commitment to creating playful and nurturing environments where all children can thrive.

Commitment to Child Safety

We have zero tolerance for child abuse. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be mindful that we carry out working with children and reference checks to ensure that we are recruiting the right people.

Your New Role

Part-time, fixed-term role based in Enoggera from August 2025 until June 2026.

This is a wonderful opportunity to join Play Matter Australia's customer experience team, providing support to internal staff, play experience Facilitators and members with no two days looking the same. If you are looking for a fast-paced environment that offers the chance contribute to many aspects of an organisation - this role is for you

Advocate for Play Matters: Promote the vision, mission, and Strategic Plan of the organisation by delivering exceptional customer service.

Customer and Membership Experience: Serve as the first point of contact for inquiries via phone, email, in person, and online, ensuring polite and prompt responses.

Membership Growth Initiatives: Support membership growth through activities like cold calling and promoting PMA's offerings to stakeholders.

CRM System Maintenance: Assist in maintaining and ensuring the data quality of the Customer Relationship Management system.

Service Delivery: Collaborate with team members, monitor group inboxes, chatbots, and online messaging platforms, and support the operation of HubSpot.

Event and Engagement Support: Assist and attend Play Matters events and member engagement activities, distributing resources and promotional material.

Compliance and Administration: Complete administrative tasks, maintain privacy and confidentiality, and ensure accurate data entry.

What We Offer

Fun and inclusive company

Cultural leave

EAP support including an Aboriginal and Torres Strait Islander support line

Flexible working arrangements

Supportive workplace environment

Milestone celebrations

Superannuation salary sacrifice

Purchased leave

Your Skills Profile

Experience working in an administrative and customer experience environment.

Previous experience working within Customer Relationship Management Systems such as Hub Spot (desirable).

Holds or is eligible to hold a Working with Children Check (required).

Comfortable multi-tasking and prioritising tasks.

Enjoys interacting and communicating over the phone and via email.

Ability to work both autonomously and as part of a team.

Diversity, Equity, Inclusion and Belonging Statement

At Play Matters Australia, we are committed to fostering a diverse and inclusive workplace. As part of our core values, we embrace inclusivity and actively uphold our Reconciliation Action Plan through a dedicated working group. We strive to ensure that every team member feels valued, respected, and supported. We have also introduced cultural leave to honour and recognise the diverse cultural backgrounds of our employees. We encourage applicants from all backgrounds, identities, and communities to join us in making a positive impact on the lives of children and families.

If you would like to request any adjustments so you can participate in this recruitment process, please let us know so that we can accommodate you.

How to Apply:

Please apply here by submitting your resume and a cover letter addressing the role outlined before 01/09/2025. Please outline which days and hours you would be available to work in your cover letter. Applications will be reviewed and interviewed as received.

If you have any questions with regards to this role please email them to Jess Weatherston, Customer Experience Manager: [emailprotected] using the subject line: Customer Experience Assistant enquiry.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:How many hours are you available to work per week?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

---