Customer Experience Assistant
2 days ago
- Customer Experience Assistant jobs in Queensland
Posted 9 days ago
Job DescriptionLocation: rcherfield, QLD, 4108
Full-Time: Immediate startbr>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days
About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
Key Duties & Responsibilities
Team Leadership & Development:
• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.< r>
• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.< r>
• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.< r>Customer Service Strategy & Process Improvement:
• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals.< r>
• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.< r>
• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.< r>Technical Customer Relations & After-Sales Support:
• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.< r>
• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.< r>
• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.< r>
Skills & Experience Required
• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.< r>
• Proven Bachelor Degree or Equivalent.< r>
• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.< r>
• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.< r>
• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.< r>
• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.< r>
• Solid administrative skills and proficiency with CRM systems and standard office software.< r>
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.
Burdell, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Sarina, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Atherton, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Cardwell, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Alligator Creek, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Agnes Water, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
About the latest Customer experience assistant Jobsin Queensland
Set Email Alert:
Job title
Location
Customer Service Reviewer Mount Isa QLDMount Isa, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Charters Towers, Queensland The Realise Group
Posted 8 days ago
Job DescriptionJoin our team
br>We are looking for Customer Service Reviewers to visit retail outlets and report back on the store presentation, service, selling skills, cleanliness etc.
This work involves posing as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.
The ideal Customer Service Reviewer has an eye for detail and a good memory, is reliable, has great communication skills, and access to the internet.
The number of assignments offered to you depends on your availability, your ability to successfully complete the tasks, your location, willingness to travel, flexibility and reliability.
Surveys can take from 10 minutes to 1 hour to complete.
For over 20 years The Realise Group has been helping some of Australia and New Zealand's leading retail brands understand the experience they are delivering to their customers. You can become a Customer Service Reviewer and provide valuable feedback to our clients
Explore these high-demand roles to expand your search:
Didn't find the right job? Get Career Advice to find your ideal role.
What Locations Can I Find These Jobs In?#J-18808-Ljbffr
-
Customer Experience Assistant
4 weeks ago
Brisbane, Queensland, Australia Playgroup Queensland Ltd Full timeAt Play Matters Australia, our purpose is to enrich lives through the power of connection and play. We champion values of collaboration, Inclusivity, creativity and fun, as well as accountability and contemporary practice. Our ethos recognises parents and caregivers as a child's first teacher, a principle that is deeply embedded in all our programs.We invite...
-
Customer Experience
15 hours ago
Brisbane, Queensland, Australia Colliers International Deutschland Holding Gmbh Full timeAs Customer Experience & Operations Assistant at XYZ, reporting into the Building Manager, you'll be at the heart of creating a vibrant, occupier-focused community.You'll take ownership of how occupiers engage with the building, curating a welcoming and dynamic environment that enhances their daily experiences beyond the physical space.You'll build strong...
-
Customer Experience Specialist
1 day ago
Brisbane, Queensland, Australia beBeeRetail Full timeWe are looking for a talented individual to join our dynamic team as an Assistant in a fun and fast-paced retail environment. This is a unique opportunity to develop a rewarding career, with pathways into leadership roles.As an Assistant, you will be responsible for assisting customers, maintaining store operations, and promoting our products and services....
-
Festive Customer Experience Assistants
1 day ago
Brisbane, Queensland, Australia beBeeCustomerService Full timeChristmas Helper Job OpportunityWe are seeking friendly and enthusiastic individuals to join our team as Christmas Helpers. In this role, you will have the opportunity to make a significant impact on customers' holiday experiences by providing exceptional customer service, creating engaging store displays, and contributing to a positive and festive store...
-
Customer Experience Ambassador
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomerService Full time $26 - $39Customer Service RepresentativeWe are seeking a customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch, you will be responsible for delivering exceptional customer experiences through proactive communication and problem-solving.Providing high-quality customer service by understanding and anticipating...
-
Customer Experience Specialist
2 weeks ago
Brisbane, Queensland, Australia beBeeCustomer Full time $72,000 - $100,000Job OpportunityIn our organisation, we have been operating a licensed sportsbook since 2021. We deliver an extraordinary experience via genuine interaction and engagement.We encourage remote-friendly work with cross-office sponsored flights to promote collaboration and connection.Our global operations span multiple markets, including the United States and...
-
Customer Experience
2 days ago
Brisbane, Queensland, Australia Buscojobs Full timeAre you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and visitors. You'll need...
-
Customer Experience Ambassador
10 hours ago
Brisbane, Queensland, Australia beBeeAmbassadorship Full time $50,000 - $80,000Job SummaryAs a Customer Experience Ambassador, you will play a pivotal role in delivering exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings.You will be the first point of contact for guests, providing a warm welcome and ensuring their needs are met promptly and professionally.Your key...
-
Customer Experience Specialist
6 hours ago
Brisbane, Queensland, Australia beBeeCustomerCentricity Full time $70,562 - $82,535Job Description:We are seeking a customer-centric sales and service professional to deliver exceptional experiences across assistance, insurance, and banking products.Comprehensive training is provided to equip you for success.As a key member of our team, you will tailor solutions to meet customer needs and provide high-quality service.Exceptional customer...
-
Manager, Customer Experience
3 weeks ago
Brisbane, Queensland, Australia Queensland Government Full timeFind purpose you feel, impact you see and a legacy you bring to life.As Our Manager, Customer Experience, You Will:Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.Guide the design, refinement, and optimisation of end-to-end customer...
