Customer Experience Representative

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $75,000
Job Title

A key role in supporting sales and ensuring customer satisfaction is now available. This position involves working closely with the sales team to oversee order management, share product information, and monitor deliveries and backorders.

Key responsibilities include:

  • Responding to customer enquiries and liaising with sales staff on pricing, products, and solutions
  • Entering and managing sales orders, delivery schedules, and backorder reporting
  • Communicating with internal and external stakeholders to ensure smooth order processing
  • Supporting the sales team with customer service and maintaining CRM data including quotes, opportunities, and project updates
  • Assisting the Business Development Managers by producing tailored marketing collateral for presentations
  • Contributing to the efficacy and advancement of our Quality Management System/Environmental Management System (QMS/EMS) by upholding and promoting our quality and environmental policies in all job functions.
Required Skills and Qualifications

To be successful in this role, you will need to possess:

  • Strong communication, organisation, multitasking, and problem-solving abilities
  • Proven customer service experience with a positive, team-oriented attitude
  • Quick learning skills with the ability to develop product knowledge and support quoting and order management
  • Skilled in using CRM systems and handling phone-based interactions
  • Experience in the electrical or construction industry is desirable
Benefits

We offer a range of benefits, including:

  • Competitive salary and remuneration package
  • Understanding and encouragement of a work-life balance
  • Opportunities for career growth and development
  • The ability to finish early every second Friday
  • 17.5% annual leave loading
  • Four days' leave per year for health and wellbeing
  • Discounted health insurance
  • Novated leasing salary sacrifice
  • Access to an Employee Assistance Program
  • Comprehensive training and development support for your career
  • Paid parental leave
Why Work with Us?

Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.

We are an equal opportunity employer and encourage applications from people of all ages, nationalities, and cultures, including Aboriginal and Torres Strait Islander peoples.

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