Advisor Engagement

Advisor, Engagement – Innovation & Stakeholder Management

Ongoing/Permanent role with Revenue NSW

Locations: Parramatta, Gosford, Maitland, Lithgow or Wollongong

Hybrid working available.

The Taxes & Grants division within Revenue NSW is seeking to fill the role of Advisor, Engagement and create a talent pool for future opportunities.

We are looking for a motivated, enthusiastic, and innovative individual with a strong focus on outcomes to join the Innovation & Stakeholder Management team within Duties and Grants. The team exists to strengthen trust with the conveyancing industry and ensure the effective implementation of legislative reforms and eConveyancing with a strong focus on stakeholder engagement. Our division is responsible for customer interactions across all tax and grant products. We deliver grants, collect revenue, support customer enquiries, and ensure compliance through audits and investigations.

Responsibilities include assisting the team with:

• The delivery of practical education, tools, and resources for industry professionals
• Presentations at industry events, seminars, webinars, and forums which includes some after-hours events and weekends.
• External stakeholder engagement, including escalation management and resolution.
• External communications and campaigns
• Supporting the implementation of Duties legislation reforms
• Website content management, including writing, designing and developing relevant and accessible information.
• Supporting the effective management of the eConveyancing ecosystem

To be successful in this role, you will demonstrate:

• Demonstrated ability to work with subject matter experts and interpret complex legislation to develop clear, targeted content and deliver effective communications across a range of channels and audiences. Ability to develop and deliver impactful, engaging, and educational presentations to a range of external stakeholders, including confidently presenting to large audiences.
• Experience in using varied engagement techniques to inform and involve stakeholders, fostering transparency and trust.
• Ability to identify opportunities and co-design robust engagement strategies with internal experts to build public trust.
• Strong track record in providing timely, relevant advice that guides staff and supports business-aligned stakeholder engagement.
• Excellent collaboration skills to work across business units to ensure seamless delivery of projects and engagement initiatives.
• Proactive use of insights from engagement activities to respond to emerging stakeholder needs and interests.
• A genuine interest in and commitment to staying informed of current engagement and communications best practices.
• Success in this role requires managing multiple projects simultaneously, navigating high-volume engagement channels, and demonstrating resilience in the face of challenges. If you have a strong service mindset and are ready to shape a more engaged and informed industry landscape, we encourage you to apply.

Revenue NSW is the state's principal revenue management agency and a proud part of the Department of Customer Service. Our mission is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt—ensuring vital services are funded and communities are supported.

We're proud of our diverse, inclusive, and regionally connected team, and we embrace flexible working arrangements that support work-life balance. This role can be based at any of our offices across NSW, including Parramatta, Lithgow, Maitland, Gosford, or Wollongong—giving you the freedom to work where it suits you best.

What we need from you:

An up-to-date resume and a brief cover letter (maximum one page) outlining how your skills and experience align with the role.

For role enquiries, please contact: Kathy.thompson@ revenue.nsw.gov.au

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 22nd September 2025, Monday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.

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