Customer Engagement Advisor

3 weeks ago

Council of the City of Sydney, Australia Bayside Group Full time

Overview

Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Customer Engagement Advisor to complement their Customer Service team. Focusing on delivering exceptional customer service across multiple communication channels, including phone, email, live chat, and social media, to customers and internal/external service partners. As a Customer Engagement Advisor, you will be instrumental in creating and preserving a seamless, luxury experience at every customer touchpoint.

This position is intended to transition to permanent full-time employment after an initial six-month period subject to satisfactory performance.

Responsibilities

- Manage inbound and outbound customer interactions across phone, email, chat, and social media, ensuring first-contact resolution and adherence to processes.

- Build and maintain positive, professional relationships with customers while assisting them through the buying process via online portals.

- Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system, ensuring compliance with internal procedures.

- Address and escalate complaints as needed, providing timely feedback to management.

- Stay updated on product knowledge and policies through workshops, training, and briefings.

- Collaborate with internal teams to optimize the overall customer experience.

Qualifications & Experience

- Previous experience in Automotive OEM, luxury automotive retail or sales environment is advantageous

- Excellent verbal communication and writing skills

- Experience in handling phone calls, email case management and strong administrative skills

- Experience with live chat case handling, well developed technical skills, social media proficiency, and intermediate Microsoft Office abilities

- Understanding and passion for Electric Vehicles (EV) and technology, familiarity with Salesforce CRM and Genesys phone systems are all highly advantageous attributes

What do we offer?

- Competitive remuneration

- Structured learning & career development opportunities

- A dynamic, inclusive and sustainable working environment

- Health & Well-being initiatives

APPLICATIONS CLOSE 3/10/2025

To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on 0478 307 002.

To view all Bayside Group job opportunities, visit www.baysidegroup.com.au

#J-18808-Ljbffr

  • Advisor Engagement

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $90,000 - $123,000 per year

    Advisor, Engagement - Innovation & Stakeholder ManagementOngoing/ Permanent role with Revenue NSWLocations: Parramatta, Gosford, Maitland, Lithgow or WollongongHybrid working available.The Taxes & Grants division within Revenue NSW is seeking to fill the role of Advisor, Engagement and create a talent pool for future opportunities. We are looking for a...

  • Advisor, Internal Engagement

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor, Internal Engagement** **SNSW Grade**: 7/8, base pay from $102,899 - $121,317 + superannuation and leave loading **Employment Type**: Temporary Full-time to 30 September 2027 **Location**: Sydney **Hybrid**: Currently one day per week in office (McKell preferred) This role sits within the Internal Engagement team in the Customer Care and Business...

  • Customer Engagement Advisor

    6 days ago

    Sydney, Australia Talent Connect Australia Full time

    Flexible Working Arrangements - Fantastic Opportunity To Join a Leading Higher Education Organisation - 12% Super We are seeking an experienced Customer Engagement Advisor. You would be joining an established organisation within the Professional Higher Education sector based in the heart of Sydney CBD. The Customer Engagement Advisor will have direct...

  • Advisor, Stakeholder Engagement

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Stakeholder Engagement Advisor** **Grade**:Clerk Grade: 7/8 **Location**:Sydney **Salary**: $106,025 - $117,363 + Superannuation **Employment Type**: Temporary (up until 30th June 2025) with the potential to become ongoing. **Applications Close**:Thursday 28th November 2024 [at 9:59am] This role sits within Policy, Strategy and Governance in the...

  • Customer Engagement Advisor

    1 week ago

    Sydney, Australia Talent Connect Australia Full time

    Annual package of $75,378 (inclusive of 12% super) - 2 year fixed term contract - Start ASAP We are seeking an experienced Customer Engagement Advisor. You would be joining an established organisation within the Professional Higher Education sector based in the heart of Sydney CBD. As part of the Customer Engagement Team, this role will actively play a...

  • Customer Engagement Specialist

    2 days ago

    Council of the City of Sydney, Australia DXC Technology Inc. Full time

    Job Description: DXC Technology (NYSE: DXC) – where talented individuals embrace change, seize opportunity, and help shape the future of customer success. DXC has a strong and established presence in the Australian insurance sector. We manage workers’ compensation claims as an agent in Victoria and also oversee self-insurance and general insurance...

  • Senior Client Advisor/ Client Advisor

    1 week ago

    Council of the City of Sydney, Australia Burberry Full time

    Department: RETAIL OFFLINE City: Sydney Location: AU INTRODUCTION JOB PURPOSE The Senior Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Senior Client advisor will inspire our clients by conveying passion for...

  • Customer Engagement Specialist

    2 weeks ago

    Council of the City of Sydney, Australia LexisNexis Risk Solutions Full time

    .**About the Business**At LexisNexis, we are redefining how legal professionals access, use, and deliver legal services. As part of RELX, a global leader in information analytics, LexisNexis provides world-class legal content, research, and practical solutions that support lawyers, in-house teams, government, and businesses.**About the Role:**We’re looking...

  • Account Strategist, Engage, Google Customer Solutions

    5 days ago

    Council of the City of Sydney, Australia Google Inc. Full time

    Account Strategist, Engage, Google Customer Solutions Google, Sydney NSW, Australia. Apply At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our...

  • Stakeholder and Community Engagement Advisor

    3 weeks ago

    City of Melbourne, Australia CPB Contractors Full time

    Overview CPB Contractors is Australia’s leading contractor and the largest infrastructure construction company in our region. Part of the CIMIC Group, we are proud to be constructing Australia’s future and do so collaboratively with our partners and clients. CPB Contractors has more than 50 major infrastructure projects in delivery, across all key...