Technical Claims Officer
3 weeks ago
Join to apply for the Technical Claims Officer role at Troocoo
1 day ago Be among the first 25 applicants
Join to apply for the Technical Claims Officer role at Troocoo
This is a fantastic opportunity to work within a dynamic team that values integrity, innovation, and exceptional service. Join a leading Insurance business, renowned for their high-performance culture and commitment to delivering smarter solutions for customers.
In this role, you will manage a portfolio of technical motor claims, assisting customers throughout the process and ensuring a high level of customer service. You will handle a range of complex cases, occasionally needing to manage difficult conversations, such as claim declines.
Key Responsibilities Include
- Managing a portfolio of claims, guiding customers through each stage of the process
- Handling customer inquiries (both in-bound and out-bound)
- Assess claims and resolve complex issues
- Deliver exceptional customer service
- Collaborate with the broader team
- Proven background in customer service within a call centre or insurance environment
- Previous experience in insurance claims (motor insurance highly regarded) particularly in complex or technical claims investigations, or dispute resolution
- Demonstrated ability to interpret and communicate detailed policy wording and legislative requirements to customers
- Confident in managing sensitive or high-stakes conversations with empathy, clarity, and professionalism
- Strong problem-solving and critical thinking skills, with the ability to assess complex information and provide clear guidance
- High level of resilience and emotional intelligence when working with challenging or distressed customers
- Comfortable using multiple systems and navigating between tools to find and deliver accurate information
- Full-time permanent role with a competitive salary package
- Opportunity to earn monthly incentives
- Ongoing learning and development with structured training programs
- Monday to Friday work schedule with no weekend shifts
- Convenient North Brisbane office location, easily accessible by public transport or nearby parking options
- Career progression within a fast-growing company
If you're ready to take the next step in your career and join a high-performing team, apply now by submitting your CV.Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionFinance and Sales
- IndustriesIT Services and IT Consulting, Advertising Services, and Financial Services
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