Technical Claims Officer

2 weeks ago


Brisbane, Queensland, Australia Troocoo Full time

Join to apply for the
Technical Claims Officer
role at
Troocoo
.
This is a fantastic opportunity to work within a dynamic team that values integrity, innovation, and exceptional service. Join a leading insurance business, renowned for its high-performance culture and commitment to delivering smarter solutions for customers.
Key Responsibilities Include:
Managing a portfolio of claims, guiding customers through each stage of the process
Handling customer inquiries (both in-bound and out-bound)
Assessing claims and resolving complex issues
Delivering exceptional customer service
Collaborating with the broader team
About You:
A strong background in customer service (call center environment)
Experience in the insurance or financial services sector is highly regarded
The ability to manage sensitive conversations with empathy and professionalism
Ability to understand and communicate technical/legislative information to customers, especially when delivering unfavorable outcomes
High resilience when dealing with complex cases
What's on Offer:
Full-time permanent role with a competitive salary package
Opportunity to earn monthly incentives
Ongoing learning and development with structured training programs
Monday to Friday work schedule with no weekend shifts
Convenient Toowong office location, accessible by public transport or parking
Career progression within a fast-growing company
How to Apply:
If you're ready to take the next step in your career and join a high-performing team, apply now by submitting your CV.
Additional Information:
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Industries: IT Services and IT Consulting, Advertising Services, Financial Services
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