Senior Claims Officer

3 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time
Senior Claims Officer - Property Liability

As the Senior Claims Officer, you'll manage a portfolio of Property Liability claims in accordance with policies and procedures, ensuring the most cost-effective and timely outcomes. You will provide technical assistance, advice and support to our Claims Officers.


What You'll Do
  • Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively
  • Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
  • Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
  • Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
  • Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
  • Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.

What You'll Bring
  • Tertiary qualifications in law, business or insurance (Desired)
  • Minimum 5 years of experience managing a portfolio of liability claims
  • Analytical and Problem-Solving Skills: Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making
  • Communication and Negotiation Skills: Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit
  • Technical Competence and Legislative Knowledge: Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims

What We Can Offer
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave
  • Discounts and offers on a range of retail favourite stores as well as insurance products
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave
  • Invest in your brighter future with ongoing study support and career development programs
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.


If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

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