Portfolio/PMO Lead

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

As a part of WWT TD&E PMO team, you will be working on exciting infrastructure driven projects for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year. From employing our methodologies at hundreds of sites to leveraging complete enterprise design services, customers trust our infrastructure experts to assess the technology they have today and design the solutions they need for tomorrow.

Responsibilities

• Ability to lead a high-performance team with high morale (with dotted and or direct line of reporting)
• Ability to create in depth WBS with interdependencies and a defined critical path
• Anticipates client needs and delivers business-aligned, practical solutions that enhance customer satisfaction and strengthen relationships.
• Applies structured problem-solving and issue-resolution practices to maintain program momentum.
• Build and nurture authentic, trusted relationships with sponsors, business owners, clients, subcontractors and internal teams.
• Continued focus on methodologies & deployment process improvements
• Creates and delivers executive dashboards, synthesizing program health, achievements and strategic insights.
• Deep understanding of Project Management methodologies
• Define and implement governance structures tailored to program complexity and stakeholder needs.
• Demonstrates excellent verbal and written communication skills; Develop and execute an efficient internal and external communication strategy for ensuring communication with all levels of management within the team
• Drive clarity and progress in ambiguous environments by shaping strategy, guiding decision-making, and navigating change.
• Drive project schedule, scope, and milestone performance within the PMO
• Effectively create and execute risk management plans
• Ensure customer satisfaction and SLA's are exceeded
• Ensure profitable and successful execution of all assigned engagements as measured by regional goals and customer feedback
• Ensure projects are planned and executed in line with the PMO methodology
• Ensure rigor and discipline around postmortem and after-action reviews
• Ensures financial performance aligns to program goals and strategic objectives, proactively identifying cost risks and opportunities.
• Establishes standardized mechanisms for status tracking, risk monitoring, and performance reporting.
• Excellent understanding of issue management and resolution, as well as risk mitigation
• Facilitate seamless cross-functional collaboration and decision-making to maintain program momentum and strategic alignment.
• Lead delivery efforts to ensure highest quality outcomes for customers in regulated and complex operating environments.
• Leverage emotional intelligence (EQ) to influence outcomes, resolve conflicts, and drive stakeholder engagement across complex landscapes.
• Maintain regular, executive-level communications, providing transparency on progress, risks, and key decision points.
• Manage and analyze profitability, revenue, margins, bill rates and utilization across projects
• Manages the day-to-day operational and tactical aspects of multiple and large complex projects with multiple work streams
• Recruitment, interviewing, & forecasting staffing requirements
• Responsible for creation and maintenance of resource plans ensuring effective resource allocation and distribution across portfolio of projects

Qualifications

• 15+ years in program/project management, with at least 5+ years leading large, complex, cross-functional IT or infrastructure programs in a Professional Services and/or Managed Services environment
• Ability to communicate well with customers and co-workers
• Ability to engage with executive stakeholders and translate complex infrastructure programs into clear concise narratives.
• Ability to work independently and aggressively track to project timelines
• Ability to work independently and have good issue resolution skills
• Bachelor's degree in business, MBA or related field or "equivalent experience"
• PMP, or extended project management experience preferred
• Demonstrated ability to roll up disjointed efforts into structured, outcome-driven portfolios.
• Demonstrated communication skills (written, verbal, and presentation)
• Excellent documentation skills and attention to detail
• Excellent problem solving, and critical thinking skills
• Excellent understanding of financial processes; ability to create proformas, track project metrics, forecast future trends, and manage change
• Excellent understanding of the contract process; ability to manage contract modifications and take the lead of negotiations surrounding contract scope, cost, and schedule
• Exceptional interpersonal, communication, and conflict-resolution skills, with a high degree of emotional intelligence.
• Experience collaborating across internal teams and subcontractor/partner ecosystems.
• Experience in a Professional Services environment, leading complex Information Technology projects is required
• Experience in effectively influencing and leading personnel and the ability to write business reports in a well-organized manner
• Extensive experience with stakeholder management, strategic planning, and change management

Learn More

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All