Administration Officer

Overview

Provide efficient and professional administrative support for the Child and Youth Mental Health Service's Day Program, ensuring smooth and efficient service delivery. You\'ll be the first point of contact for clients and staff, providing professional assistance and accurate information to all inquiries in a busy hospital environment.

About The Team

Day Programs provide medium term, intensive mental health treatment and educational support to young people with complex, chronic mental health difficulties which are severely impacting on their functioning.

About The Role

• Manage and prioritise the administrative needs of the Mental Health Day Program area under the advisement of the Team Leader.
• Respond to reception enquiries by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and their families.
• Assist and direct visitors and staff throughout the facility by accessing patient information systems.
• Ensure the smooth functioning of the facility on a day-to-day basis and work autonomously.
• Work collaboratively with your administration colleagues in the administration hub to support other CYMHS campus clinical teams.
• Input data into the mental health database (CIMHA) and maintain a high level of knowledge of CIMHA to give support and advice to members of the team. Accurately maintain and cleanse the CIMHA data to ensure currency and quality and support clinical staff to adhere to data entry guidelines.
• Provide support to clinicians in the administrative functions of managing clients under the Mental Health Act 2016. Perform administrative requirements for the Mental Health Act 2016 within the legislative timeframes and guidelines.
• Produce reports from a variety of information systems such as CIMHA, financial and HR Systems within the required timeframes.
• Maintain well-developed skills in the use of Microsoft Office applications, HBCIS, ieMR and other hospital specific software which assist with the provision of administrative support to patient services
• Maintain confidentiality and utilise tact and discretion.
• Identify areas for improvement and recommend/implement enhancements to existing administrative practices.
• Liaise with other departments within Queensland Children's Hospital in the interest of Mental Health consumers.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSSBenefits

If you\'re looking for a rewarding career, and you\'re excited to contribute to the development of Australia\'s best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it\'s so great to work at CHQ HHS here .

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