Student Support Officer

Part-Time: 20 hours per week (Tue, Wed, Thu, Fri)

Above Award salary with salary packaging to increase take-home pay.

About Us

Enterprise & Training Company Limited (ETC) is a leading not-for-profit provider in employment, training, and business services, operating for over 35 years across New South Wales and Queensland. We are innovative, progressive, and committed to making a positive difference in our communities.

ETC is proud to have been crowned the 2023 NSW Large Training Provider of the Year Join our award-winning team

We are currently seeking a passionate and committed team member for the role of Student Support Officer - SEE Program at our Inala office.

The Role - A Day in the Life of a Student Support Officer

As a Student Support Officer, you will provide essential support to students, helping them navigate their educational journey and achieve their full potential. Your responsibilities include ensuring all student-related administrative processes across ETC Training sites are accurate, centralized, and compliant with RTO Standards, contract requirements, and ETC procedures. You will also maintain up-to-date and compliant training documentation to support student success and regulatory adherence.

Your Key Responsibilities will include:

• Providing direct support to students, including enrollment, course inquiries, and program engagement support.
• Maintaining accurate and current student records and handling administrative tasks such as scheduling appointments, attendance, and assessment results.
• Accurate data entry into Workforce Australia Online Platform.
• Assisting in scheduling training sessions, assessments, and student events in coordination with students and trainers.
• Ensuring compliance of student interactions and support services with regulations and standards. Producing, verifying, approving, and issuing Certificates and Statements of Attainment within set timeframes.

Criteria for Success

• Ability to be an integral part of a team.
• Proven ability to support students with their study journey with ETC.
• Strong organizational and time management skills.
• High-level written and verbal communication skills, proficiency in maintaining accurate records and managing administrative tasks.
• Experience with Microsoft Office, LMS, and SMS systems.
• A recent, clear National Police Check.
• A current QLD Blue Card.

Desirable

• Experience within the SEE Program or RTO Administration roles.

Why Work for ETC

We pride ourselves on a positive work culture and environment, offering benefits such as:

• Above Award and competitive salaries.
• Salary packaging to increase your take-home pay.
• An extra week of paid leave after 5 years of service.
• Flexible working arrangements, including compressed work weeks and varied start/finish times.
• Work from home options where applicable.
• Paid days off for your birthday, Blood Donor, and Community Services Leave.
• Access to the Fitness Passport Program.
• Staff reward and recognition programs, including paid days off.
• Health & wellbeing initiatives, including discounted private health insurance and free annual flu vaccination.
• Discounted accommodation and travel offers.
• Opportunities for career progression and leadership development.
• Access to free Employee Assistance Program for you and your family.

If you're interested in a rewarding career where you can make a difference, we want to hear from you

How to Apply

Complete the application by clicking the 'Apply Now' button. Your Resume and Cover Letter should be combined into one document for submission through our recruitment portal.

Applications must be submitted via ETC's recruitment portal.

Applications Close: Sunday, 31 August 2025 @ 11:59 pm. ETC reserves the right to close applications early if a suitable candidate is found.

More Information:

Contact Melissa Anderson, Operations Manager SEE Program, via email or phone at

We are an equal opportunity employer and encourage applications from Aboriginal and Torres Strait Islander peoples, people from diverse backgrounds, mature-aged workers, and those with disabilities.

Our recruitment process includes checks such as psychometric assessments, and a current National Police Check and Blue Card are required before employment begins.

ETC is committed to child safety and wellbeing, aligning with the National Principles for Child Safe Organisations.

Our Ref: RA25152