Performance Improvement Specialist

Performance Improvement Specialist - VIC/TAS

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Job Overview

At DXC, we are launching a new self-insurance business operation and are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations by building a customer-focused service team from the ground up. We value collaboration, innovation, and diversity and offer a dynamic, supportive environment where you can grow your career.

As a Performance Management Specialist, you will work collaboratively within the Performance Improvement Team to develop best-practice claims management strategies to drive improved business performance. Responsibilities include supporting the scheme in meeting corporate objectives, maximising remuneration, and improving operational and quality measure results.

Responsibilities And Duties

• Assist in realising organisational goals by aligning processes and driving efficient results
• Assist in translating business plans into action plans and monitor progress through to completion
• Identify, analyse, and improve business processes to meet current goals and identify new ones to improve profit and performance
• Assist in re-engineering processes to reduce cost and cycle time and improve production and service quality where appropriate
• Analyse scheme and DXC performance data to identify opportunities aligned with remuneration objectives for improvement
• Contribute to the development of new initiatives, strategies, and processes to achieve gains in business performance, in collaboration with the Continuous Improvement Team
• Support Senior Management with planning and strategic orientation
• Provide direction to staff as required and offer training, coaching and mentoring to help employees reach objectives and enable progression

Required Skills, Experience And Qualifications

• Understanding of Workers' Compensation legislation, regulations and guidelines
• Strong understanding of governing standards of practice
• Understanding of Agent remuneration drivers
• Experience with GWCC, CRM Salesforce, QLIK reporting and other scheme systems (e.g., Kofax, Payments Plus)
• Excellent oral and written communication skills
• Strong self-management and organisational skills
• Continuous improvement mindset with flexibility to adapt to change
• Effective consultation, negotiation and influencing skills
• Innovative thinking and the ability to think laterally
• Strong analytical, problem solving and decision-making abilities
• Relationship building and a customer service focus

About DXC

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. Learn more at DXC.com.

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We foster a culture of inclusion, belonging and corporate citizenship, with competitive remuneration, benefits, training, and career opportunities. We are an equal opportunity employer and welcome submissions from people from all walks of life. We support a diverse and inclusive work environment and "bring your whole-self to work."

Accommodations for qualified candidates may be considered under the DXC Accommodation Policy. We are committed to providing reasonable accommodation to support qualified individuals with physical and mental disabilities. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing and diverse work styles.

Recruitment fraud is a scheme where fictitious job opportunities are offered online or via unsolicited emails. DXC does not make job offers through social media networks or request money or equipment purchases from applicants at any point in the recruitment process. For information on employment scams, please refer to our official resources.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Education and Training
• Industries: IT Services and IT Consulting

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