Operations Manager

2 weeks ago

The Hills Shire Council, Australia MyIntegra Full time
Operations Manager

Be among the first 25 applicants

As the Operations Manager – Support Coordination at MyIntegra, you will report to the CEO and work in partnership with the General Manager: Support Coordination Clinical Practice, to provide leadership for the delivery of a highly efficient Support Coordination service. You will ensure that MyIntegra delivers a high-quality service that facilitates positive client outcomes, whilst operating sustainably. You will also help prepare MyIntegra for the transition to NDIS Navigation.

Key Responsibilities:
  1. Operational Excellence: Develop and implement strategies to assess and enhance process efficiencies, with an emphasis on optimising caseload management and refining the measurement and reporting of key performance indicators (KPIs).
  2. Workforce Management: Manage the day-to-day operations of a best-in-class administration team, reporting on performance, customer trends, and satisfaction.
  3. Quality and Compliance: Stay updated on legislative and regulatory reforms, industry trends, and sector developments for business planning and organisational response. Foster a culture of continuous improvement and organisational development across service areas.
  4. And additional responsibilities as required.
About you
  • Relevant tertiary qualification and experience managing complex services with diverse clients.
  • Effective leadership skills, managing workplace culture, performance, and handling complaints and concerns.
  • Understanding of the NDIS industry, legislation, regulations, standards, and trends.
  • Strong data analysis and interpretation skills, preferably with high proficiency in Microsoft Excel.
  • Excellent communication skills, experienced in consulting with people with disabilities, their families, and other providers.
  • Experience in operational management and financial reporting.
  • Proven ability to manage change and foster a high-performance culture.
We Offer
  • A flexible, supportive, and friendly team environment.
  • The opportunity to help people with disabilities live independent and fulfilling lives.
  • Ongoing training, career progression, and professional development opportunities.
  • A range of benefits including discounts at major retailers and corporate health insurance rates.
  • A comprehensive Employee Assistance Program.
About MyIntegra

MyIntegra provides Plan Management and Support Coordination to people with disabilities, their families, and carers. Operating since the NDIS rollout in 2016, we champion empowered living for people with disabilities. We provide independent, unbiased support to NDIS participants to maximise their plans' impact. Based in Australia and operating across all states, we utilize advanced tools and technologies to help tens of thousands manage their disability budgets securely. As an NDIS-registered provider with ISO 9001 certification, we are committed to continuous improvement and accountability, aligning our services with the National Disability Standards. We are also a proud member of Disability Intermediaries Australia (DIA).

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