Tenancy Manager

1 week ago

Willoughby City Council, Australia SGCH Group Full time
We have an opportunity for a Tenancy Manager to join our Customers – Services team in our Metro North East Region.
This position will be on a permanent full-time basis, based at St Leonards with travel to other SGCH locations as required.
Highlights35 working week, Permanent full time opportunity Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals, entertainment and accommodation.
Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family Paid Parental leave and other great employee benefits Great office locations, close to public transport Work with an experienced and collaborative team of Housing professionals What we do St George Community Housing (SGCH) provides sustainable, safe, and affordable housing as the foundation for our customers to connect to opportunities and build their communities.
With a business head and a social heart, we deliver together with passion and purpose, guided by our values.
Recognised as Employer of Choice (Public Sector and Not For Profit) at the 2022 Australian Business Awards, at SGCH you can realise your potential, whilst being supported to balance and achieve.
About the Tenancy Manager role The work of a Tenancy Manager is critical to our business; you are the main point of contact for tenants to access our services and you set the standard for a positive customer experience.
You are customer service focused and responsive to tenant requests – working to address day to day tenancy matters as quickly as possible and more broadly supporting tenants to link to services they need to improve their health and wellbeing and sustain their tenancy.
You work as part of a team of dedicated SGCH team members including support coordinators and placemaking teams, and external partner organisations with a shared purpose to improve outcomes for tenants and social housing communities.
To succeed in this role, you will have experience in and passion to sustain tenancies for our customers by proactively managing property care, tenant arrears and debt, and anti-social behaviour.
About you (essential requirements)To succeed in the role, you will have the below key attributes: Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people.
Experience in property management in the real estate industry or in the public or community housing sector.
Knowledge and understanding of NSW Residential Tenancies Act 2010.
Good written and verbal communication skills including interpersonal skills and the ability to negotiate.
Self-motivated with a learning mindset, with experience working autonomously.
Current NSW driving license.
How To Apply Please refer to the full Tenancy Manager position description for further details including the essential criteria.
If this sounds like you, please send a cover letter addressing the essential criteria and a copy of your up-to-date CV using the form below before 9:00am, Wednesday 29 January 2025.
Accepted file types: pdf, doc, docx, Max.
file size: 5 MB.
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