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Tenancy Sustainer
3 weeks ago
As a Property Care Specialist, you will play a crucial role in sustaining tenancies for our customers by proactively managing property care, tenant arrears and debt. This is an exciting opportunity to join our team and make a real difference in the lives of our customers.
Key Responsibilities- Proactively manage property care, including addressing Hoarding & Squalor related matters.
- Work collaboratively with internal teams and external stakeholders to achieve desired outcomes.
- Assess, coordinate and review customer needs to guide a response from a range of partners.
- Negotiate tenant repayment agreements for any debt.
- Place tenancies on a regular inspection regime and maintain and monitor those tenancies.
- Ability to work collaboratively across teams to achieve agreed outcomes.
- Proven capacity to deliver superior customer service in a busy and demanding environment.
- Sound knowledge of the NSW Residential Tenancies Act.
- Strong negotiation skills and proven experience at the NSW Civil & Administrative Tribunal (NCAT).
- Experience working with people with complex needs, including people with mental health issues, people with disability or older persons.
- Understanding of the complexities associated with situations of Hoarding and/or Squalor.
- Current NSW driving license.
- Full-time contract opportunity until 13 October 2025.
- Non-for-profit salary packaging up to $15,900 per year tax-free.
- Access to Health and Wellbeing programs.
- Paid Parental leave and other great employee benefits.
- Great office locations close to public transport.
Please submit your cover letter and up-to-date CV using the form below before applying deadline.
