Residential Property Care Manager

10 hours ago

Willoughby City Council, Australia beBeeHousing Full time $110,000 - $150,000
Job Overview

The role of a Housing Operations Manager involves overseeing the day-to-day management of housing services, ensuring that tenants receive exceptional support and care. This position is critical to the success of our business, serving as the primary point of contact for tenants and setting the standard for a positive customer experience.

As a key member of our team, you will collaborate closely with support coordinators, placemaking teams, and external partner organizations to enhance outcomes for tenants and social housing communities.

Responsibilities include proactive property care and maintenance management, tenant arrears and debt recovery, anti-social behaviour management, and providing excellent customer service while responding promptly to tenant requests.

Experience working with diverse backgrounds and cultures, including vulnerable individuals, is essential. A strong understanding of NSW Residential Tenancies Act 2010 and property management experience in the real estate industry or public/community housing sector are also required.

A current NSW driving license and excellent communication and interpersonal skills, including negotiation abilities, are necessary for success in this role.

This is a permanent full-time opportunity based at St Leonards, with travel to other locations as required. We offer a competitive salary package, including non-for-profit salary packaging benefits, and a supportive environment for staff to realise their potential.

Our customers' health and wellbeing are at the forefront of our priorities, and we provide comprehensive Health and Wellbeing programs, including Employee Assistance Programmes and Paid Parental leave.

About You
  • Experience working with people from diverse backgrounds and cultures;
  • Knowledge and understanding of NSW Residential Tenancies Act 2010;
  • Property management experience in the real estate industry or public/community housing sector;
  • Good written and verbal communication skills, including negotiation abilities;
  • Self-motivation and a learning mindset with experience working autonomously;
  • A current NSW driving license.
Key Responsibilities
  • Proactive property care and maintenance management;
  • Tenant arrears and debt recovery;
  • Anti-social behaviour management;
  • Excellent customer service and timely response to tenant requests;
  • Collaboration with internal and external stakeholders to achieve shared goals.

This role offers a unique opportunity to make a positive impact on the lives of our customers and contribute to sustainable, safe, and affordable housing solutions.

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