Admin & Customer Support Manager

4 weeks ago

Gold Coast, Queensland, Australia SHEPHERD FILTERS Full time
Overview
Location: Elanora, QLD (on-site)
Hours: Part-time (Mon–Fri, flexible 30–35 hours/week) More hours possible
Rate: $33–$35 per hour with bonuses
About Us
Shepherd Filters is an innovative, fast-growing Australian company helping commercial kitchens worldwide reduce fire risk, save money, and stay compliant.
We provide high-quality, disposable kitchen grease filters made from 100% natural wool—trusted by major restaurant groups locally and overseas.
As we continue to grow, we're looking for a motivated and reliable Administration & Customer Support Manager to join our team at our Elanora HEAD OFFICE.
We have other offices in Sydney and NZ, UK & USA.
The Role
This is a hands-on, all-rounder role where no two days are the same.
You'll play a vital part in keeping our operations running smoothly—supporting customers, managing stock, and assisting our internal teams.
Fast paced and never dull.
Responsibilities

Respond to customer enquiries by phone and email with professionalism and care
Process sales orders, purchase orders, and invoices
Maintain stock levels and coordinate stock across warehouses (AU, NZ, UK, USA)
Prepare export documents and liaise with couriers and freight providers
Provide general support to management and other departments as needed

About You
You're detail-oriented, highly organised, and enjoy variety in your workday.
You're just as happy answering customer calls as you are getting stuck into admin tasks or learning new systems.
Bonus points if you're tech-savvy and curious about marketing or social media.
What You'll Bring

2+ years of experience in administration or customer service
Friendly and confident phone manner
Great communication and time management skills
Experience with stock control or exports is a bonus
Competent with Microsoft Office; experience with Xero, Quick Books, CRM is desirable
Willingness to learn and take initiative
An interest in marketing or social media is a plus

Why Join Us?

Supportive, friendly team with a down-to-earth culture
Part-time 30-35 hours with work-life balance.
Monday to Friday essential
Autonomy and variety in your daily tasks
Genuine opportunities for professional growth—learning a lot

How to Apply
We'd love to hear from you Please send your resume and a short cover letter outlining why you're interested in the role and what you'd bring to the team.
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