Key Account Manager
2 weeks ago
Are you looking for a fantastic opportunity with a leading global brand - IMI Norgren?About IMIWe are a global specialist engineering company that creates breakthrough solutions.
We are curious and like to solve problems, partnering with our customers to meet today's demands and prepare for future challenges.
We embrace innovation and care about outcomes that benefit business, everyday life, and a better world—creating lasting impact for everyone.
We employ over 10,000 people across 50 countries, with major operations in Europe, the Americas, the UK, and Asia Pacific.
IMI Australasia has a head office in Melbourne, Australia, and decentralized sales and distribution operations with branches in major cities and regional centers in Australia & New Zealand.
About the Role: Based in Adelaide and reporting to our Senior Key Account Manager, this autonomous role involves developing and maintaining existing relationships, as well as expanding market share and strategic growth areas.
You will be supported by the wider IMI Southern Team including the Melbourne Head Office.
Domestic travel is required, with potential international travel for training and global events.
Key Duties and Responsibilities: Assess and validate customer needs proactively, identifying new business opportunities.
Build and maintain strategic relationships with key accounts, including Distributors, Resellers, OEMs, and End Users.
Maintain a CRM database with visit and call notes; contribute to sales and budget reviews.
Prepare customer proposals and quotations per company policies.
Monitor market activities to provide current intelligence.
Own customer Net Promoter Score (NPS) and participate actively in the NPS process.
Attend product and sales training programs and contribute to promotional activities.
About You: Strong mechanical aptitude or technical background, preferably in industries such as BMS, PLC, Hydraulic, Pneumatic equipment, including application and system design.
Proven success in technical, solution-based key account management.
Commercially savvy with experience delivering customer-focused solutions.
Goal-oriented, assertive, and a hands-on problem solver, comfortable with remote work.
Familiarity with CRM tools like Salesforce is preferred.
Contribute positively to company culture.
What We Offer: At IMI, we foster an inclusive, supportive environment where our people thrive.
Benefits include: Competitive salary with attractive bonus scheme Car allowance or company vehicle Access to Perkbox employee benefits Discounted health insurance Novated leasing options A day off for your birthday A day to volunteer in your community Career progression and upskilling via IMI Learn Inclusive and diverse culture Employee Assistance Program If you're interested in joining a growing business with trusted, high-quality products, apply nowSeniority level Associate Employment type Full-time Job function Industrial Machinery Manufacturing Referrals increase your chances of interviewing at IMI by 2x.
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