System Administrator

Computer System Officer Grade 4
Ongoing Full-Time
Parramatta

About us
The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.
About the role
We have an opportunity for a System Administrator to be part of our Microsoft Infrastructure Platform, Technology and Communications Services Command.
The The Systems Administrator supports service delivery to the organisation in the management of IT computer systems.
This role offers a unique opportunity to be part of the Microsoft infrastructure Platform team within NSW Police, contributing to the support and development of a secure Windows 11 desktop environment.
As a member of a skilled team of SOE and system engineers, you'll help deliver critical IT services that directly support law enforcement operations across the state Aspects of this role include:

Software packaging, repackaging then deployment via SCCM/Intune
Deploy software updates to desktops using SCCM/Intune
Analyse and rectify packaging/installation issues
Analyse, log, track, and resolve issues pertaining to Windows SOEs
Solid experience within SOE and Packaging deployment on Windows10/Windows 11 platforms using SCCM/Intune
Knowledge of Intune Capability
Excellent Windows 10/Windows 11 and O365 Support Skills
Excellent communication skills

For more information on this role (e.g.
essential requirements, key accountabilities and capabilities required for the role), click here to view the role description.
What we can offer you
At NSWPF our people have access to a range of benefits that help balance life at work and at home.
Some of the benefits available when you join the NSWPF include:

competitive salary;
flexible work options;
opportunity to purchase leave;
annual leave loading;
corporate wellbeing programs including seminars and the Fitness Passport;
free annual influenza vaccination;
salary packaging options via superannuation contributions or a novated vehicle lease;
convenient location for public transport and to shops etc; and
in-house gym facilities.

How to Apply
Applications can only be submitted electronically via the I Work for NSW website.
To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.
Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.
Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.
Target Question 1:
You've been tasked with deploying a new version of a critical business application to all Windows 11 desktops across NSW Police.
The update includes new dependencies, registry changes, and requires elevated privileges during installation.
Some users are in remote locations with limited connectivity, and others are actively using the current version.
Describe how you would approach packaging and deploying this application using SCCM.
What steps would you take to ensure minimal disruption, successful installation, and rollback capability if needed? How would you decide when and how to apply each part of your solution?
Target Question 2:
You're responsible for managing application deployments in an enterprise environment using SCCM.
One day, a critical application or OS deployment fails across multiple endpoints, causing disruption for end users.
Walk us through a specific instance where you encountered a similar issue.
What was the problem, how did you identify the root cause, and what steps did you take to resolve it? Be sure to include any troubleshooting tools or logs you used, collaboration with other teams (if any), and how you validated the fix.
Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.
If you require any further information about this opportunity, please contact the hiring manager Simon Skene via 0438 298 ***.
To be eligible to apply for this role, you must meet one of the following statuses:

an Australian Citizen;
a permanent resident of Australia; or
a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.
Our commitment to Diversity:
The NSW Police Force is a proud employer of a diverse range of people.
We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees.
Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.
We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.
If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at *************@police.nsw.gov.au.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at ********@police.nsw.gov.au.
This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
For more information on applying for roles with the NSW Police Force click here
Thank you for your interest in this role.
We look forward to receiving your application.

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