Commercial Partnerships Loyalty Manager

1 month ago

Brisbane, Queensland, Australia Flight Centre Alumni Full time

The Commercial Partnership Loyalty Manager is primarily responsible for identifying and onboarding new commercially beneficial partnerships. Working closely with internal teams the Commercial Partnerships Loyalty Manager's purpose is to grow the external partnerships portfolio at pace. This role will need to evaluate, develop and manage commercial relationships with external parties to create market value within the Customer Loyalty program.



The ideal candidate will have experience in partnership management, strong communication and interpersonal skills, and a deep understanding of the commercial loyalty partnerships process.



Your responsibilities:



Customer Loyalty Strategy
  • Champion the Customer Loyalty value proposition
  • Onboard and support new partners
  • Align joint initiatives with Customer Loyalty strategy for success
Partner Relationship Management
  • Build and maintain strong partner relationships
  • Resolve conflicts and challenges in partnerships
  • Collaborate with sales and marketing teams
Performance and Trend Monitoring
  • Track industry loyalty trends and competitor actions
  • Measure and report partner performance using key metrics
Strategic Planning and Innovation
  • Plan and evaluate new initiatives with business leadership
  • Ensure key stakeholders understand partner objectives
  • Stay updated on industry trends and digital advances


Who you are:

  • Bachelor's degree in business or related field
  • 3-5 years of experience in commercial partner management / sales
  • Understanding of core marketing principles for co-promotions
  • Loyalty Understanding: Not critical, though highly regarded
  • Knowledge of the current loyalty market, players and programs, especially in retail, travel, FS, utilities
  • Understanding of Loyalty coalition mechanisms Understanding of Loyalty commercials, analytics and ROI mechanisms Experience in
  • Loyalty partnerships Solid understanding of loyalty programs and core loyalty principles (reward mechanisms, member engagement strategies, program optimisation, etc.)

What you'll Enjoy:
  • What you'll enjoy: Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Lt Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Flexibility: Monday to Friday week, business hours with flexible/hybrid options Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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