Operations Support

4 weeks ago

Sydney, New South Wales, Australia Swiss Re Full time

About iptiQ ANZ

iptiQ ANZ is a digital-led B2B2C insurance company, committed to harnessing the power of trusted brands to make the world a safer place.

iptiQ ANZ is a division of Swiss Re. Being part of Swiss Re Group puts the company in a unique position and each partnership is backed by Swiss Re's capital strength and almost 160 years of risk knowledge. iptiQ ANZ runs an in-force portfolio business providing protection to 70,000 customers across 4 portfolios, which are administered by 2 third-party administrators (TPAs).

Our vision is to protect more people and their families by making life insurance easier and more engaging.

Our mission is to offer simple insurance solutions in partnership with people's favourite brands. Through our expertise, as well as our use of data and technology, we excel at creating and evolving contemporary insurance solutions.

Our partnerships with leading brands are an essential part of the iptiQ ANZ model. We don't sell directly to the consumer but, instead, combine our expertise with our partner's know-how in getting the right products to the right people.

The iptiQ division is active in more than 10 countries in Europe, Asia, and the United States. iptiQ has more than 750 employees globally.

Backed by a world leading Life & Health reinsurer, iptiQ ANZ is embarking on an exciting journey, committed and ready to make a difference in how Australians understand, access and own life insurance protection.

About the Role

We are looking for a curious and innovative individual to join the iptiQ ANZ team

You will work across a variety of functions to proactively support the relationship and performance of external service providers. Drawing on your experience in life insurance operations, you will play a key role in supporting the emerging trends, risk, issues and opportunities across internal and external stakeholders at iptiQ ANZ.

Your responsibilities will include, however, are not limited to:

  • Collation and oversight of TPA operations reporting (including monthly Operations Performance Dashboard) to monitor validity, timeliness, and adequacy of data;
  • Perform monthly quality assurance call monitoring of TPAs to ensure it meets approved quality assurance framework;
  • Prepare and support monthly TPA invoices;
  • Perform policy administration activities for in-house Advantedge insurance portfolio;
  • Perform remediation activities for Freedom insurance portfolio;
  • Provide support for the incident management process;
  • Development and maintenance of process and procedure documentation for the Operations team to ensure guidelines are clear, sufficient, and current;
  • Support the Operations team in responding to queries from internal and external stakeholders;
  • Provide support in delivery of strategic initiatives and priorities within the iptiQ ANZ business unit; and
  • Work with TPA Relationship Manager and Operations Manager to identify new solutions to drive opportunities for Operational Excellence.

About the Team

The Operations Assurance team is a cross-functional team, responsible for managing the arrangements we have in place with two Third Party Administrators (TPAs) and brand partners.

About You

Essentials

  • Working knowledge and understanding of the Australian life insurance environment;
  • Strong problem-solving and critical thinking skills;
  • Ability to work individually and as part of a team; and
  • Tertiary qualification in business administration (or similar).

Nice to Haves

  • At least 5 years' experience in Australian life insurance operations;
  • Ability to build inclusive relationships with internal and external stakeholders;
  • Collaboration capabilities which includes actively fostering cross-functional teamwork; and
  • Ability to consider data, identify trends and anomalies and utilise appropriate information to develop targeted and timely action plans and communications

Are you focused and committed and enjoy engaging with people across the business? If so, we would love to hear from you

Leadership from Every Seat is our leadership ambition to empower all employees at Swiss Re to act as a leader and take ownership no matter where they sit in the organisation. There are three leadership imperatives that guide us on how we lead at Swiss Re, one of which is to 'Be courageous'. At Swiss Re, this is about taking personal accountability.

We are looking for team members who stand for integrity, improve continually and navigate ambiguity. This means having the courage to be curious and to stretch yourself beyond what you already know. We want team members who drive change fearlessly and don't always opt for the easy option, and can stay calm, focused and resilient during difficult times.

Regardless of what position we have at Swiss Re, all of us can be courageous, which will also help us in our personal and professional growth.

Swiss Re offers modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25+ days annual leave, 15 days personal leave, flu vaccinations and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

You must be an Australian or New Zealand citizen or a permanent resident of Australia to apply for this role.

Applications for this role will close on 10 March 2024. We look forward to your application


About iptiQ


At iptiQ, we partner with established brands around the world to create impactful digital insurance solutions. We make it easier for consumers to buy the insurance they need from the brands they trust. We provide life and non-life insurance through our end-to-end digital platform and build multi-channel customer experiences.

What we offer our employees is outstanding. Hybrid working in offices across the world, phenomenal learning & career opportunities and a culture that encourages new perspectives to challenge conventions and come up with innovative solutions. We believe in the power of inclusion. Drawing on our employees' broad range of perspectives, life experiences and backgrounds stimulates creativity and gives us a competitive edge. iptiQ embraces a workplace where everyone has equal opportunities to thrive regardless of their age, gender, gender identity and/or expression, sexual orientation, race, ethnicity, religion, physical or mental ability, or other characteristic and can be their authentic self. Ignite your curiosity to shape digital insurance.

iptiQ is part of Swiss Re, one of the world's leading providers of re/insurance and risk transfer solutions. This means we're backed by Swiss Re's capital strength and more than 150 years of risk knowledge. Through our partnerships, we contribute to Swiss Re's vision to make the world more resilient.

During the recruitment process, reasonable accommodations for special needs are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


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Reference Code: 128563

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