Operations Support Officer

2 weeks ago

Sydney, New South Wales, Australia Launch Recruitment Full time

The Company provide insurance and care services to NSW's businesses, people, and communities. Whether a person is severely injured in the workplace or on our roads, support their long-term care needs to improve their quality of life, including helping people return to work.

Job Description:

• System Workflow Management: Manage a range of administrative processing and operational support tasks within Lifetime Schemes case management systems; including but not limited to Navigator, CRM and CMS.

• Manage a range of service request types according to agreed business process, including treatment and care requests, home modification requests, continence and consumables prescription and variation requests, cab-charge requests and setting up GP / Pharmacy accounts with MVR medication lists.

• Email inbox management: Manage relevant inboxes by actioning all internally and externally received documents, reports, invoices and requests in accordance with agreed business process and timeframes, including but not limited to uploading documents, applying correct naming protocols, document categorisation, and finalising documents.

• Correspondence: Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader.

Ideal candidates will possess the following:

  • outstanding communication skills, both written and verbal with the ability to interact with all levels
  • Demonstrated ability to develop relationships and influence key stakeholders.
  • Experience in business administration.
  • Experience in a customer service environment.

Please reach to Jaz, if you would like to find out more or alternatively call

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