Operations Support

2 weeks ago

Sydney, New South Wales, Australia Amex Full time

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?


Investigate and resolve complaints received from our Card Members or their third-party representatives in a fair and reasonable manner, with the main goal of reducing financial costs from our Regulators AFCA & FSCL.Reactive basis to complains.


Operations Support


The Global Customer Research and Solution team, is responsible for handling complaints received from Customers and Merchants in a way that is fair, consistent and timely.

Additionally, we manage in-depth regulatory claims and requests from customers, regulators and govt agencies in full transparency and integrity.

The team manages complaints from all sides of business including regulatory complaints from AFCA, FSCL and other regulatory bodies in Australia and New-Zealand market.


The individual will be responsible for thoroughly investigating all sides of a complaint, speaking to customers to fully understand every aspect of the problem.

You'll explore all of our systems and processes, gathering evidence and liaising with other teams to determine the correct outcome.

You will then communicate your findings in writing and via telephone.


The role will be very varied and successful applicant will receive full training and support to ensure that they have the knowledge to cover complaints for all areas of the Blue Box - including Consumer, Commercial and Merchant.

As such, an inquisitive mind and a self-starting attitude is a pre-requisite. The role will be responsible for handling "Internal Dispute Resolution", "External Dispute Resolution" along with regulatory requests and Subpoenas.

Responsibilities:

  • Logging into WDE (phone system) to be available to make calls and take incoming calls
  • Reviewing your work queue for any new cases and due dates
  • Research/investigate and resolve complaints
  • Write letter responses to incoming complaints
  • Interacting with other business units

Experience and Skills:

  • Customer Service experience
  • Outstanding Verbal and written communication skills
  • American Express Card Product knowledge/ Process and Procedure knowledge
  • Interpersonal skills in order to build strong relationships with other lines of businesses.
  • A Problemsolver, with the ability to deescalate difficult conversations.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  • Customer Service Executive

    2 weeks ago

    Sydney, New South Wales, Australia Specialty - Operations Support Full time

    About Us:Shorty's Liquor is the corporate destination for beverages and gifting in Australia.It is not just what we do; it's how we have passionately done it for almost 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia's largest and most respected businesses.Headquartered in...

  • Archivist - Nsw Crime Commission

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Operations Support Full time

    Archivist Grade 5/6 Exciting and challenging opportunity to work in a specialist law enforcement agency Sydney CBD location Commitment to a diverse workplace Flexible work arrangements Fitness PassportRemuneration Package:From $89,707 to $98,982 per annum, Grade 5-6, (excluding superannuation and leave loading)Closing Date:11.59pm (AEST) on Sunday 25 June...

  • Casual Telehandler Operator

    2 weeks ago

    Sydney, New South Wales, Australia Show Support Full time

    SHOW SUPPORT WANTS YOU Join Australia's Best CrewJob Details: Flexible hours Accept the job offers that suit your schedule, including nights and weekends Highest rates paid in the crewing industry Be where the action is and work on exciting and various venues Travel and earn on your working holiday Paid every week plus super, no need to invoice or chase up...

  • IT Service Operations Lead

    2 weeks ago

    Sydney, New South Wales, Australia ED - Group Support Functions Full time

    About us:The purpose of endeavourX is to bring the best of data, design and tech to make drinks experiences easy & inspiring for everyone.endeavourX operates as cross-functional agile teams solving prioritised customer problems with dedicated resources from within endeavourX & beyond.Our agile teams are empowered to innovate and deliver an excellent...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Coates Hire Operations Pty Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Customer Support Officer - Outbound Job Posting Date: 11 Jun 2024 Company: Coates Position Type: Permanent Full Time About usYou've probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we're more than just scissor...

  • Operations Support

    4 weeks ago

    Sydney, New South Wales, Australia Swiss Re Full time

    About iptiQ ANZiptiQ ANZ is a digital-led B2B2C insurance company, committed to harnessing the power of trusted brands to make the world a safer place. iptiQ ANZ is a division of Swiss Re. Being part of Swiss Re Group puts the company in a unique position and each partnership is backed by Swiss Re's capital strength and almost 160 years of risk knowledge....

  • Operations Support

    2 months ago

    Sydney, New South Wales, Australia Swiss Re Full time

    About iptiQ ANZiptiQ ANZ is a digital-led B2B2C insurance company, committed to harnessing the power of trusted brands to make the world a safer place. iptiQ ANZ is a division of Swiss Re. Being part of Swiss Re Group puts the company in a unique position and each partnership is backed by Swiss Re's capital strength and almost 160 years of risk knowledge....

  • operational support operator

    2 weeks ago

    Sydney, New South Wales, Australia Workpac Full time

    Civil Operator - Moxy/ Dozer/ Excavator Civil experienced operators considered 5/4 lifestyle roster- Day Shift only $51.45 per hour About the roleWorking with the Mine Maintenance team, required to perform ongoing work at one of Mudgees leading coal mines on a 5/4 lifestyle roster. What you will be doingOperating Dozers, Excavators, Articulated Haul...

  • Casual Telehandler Operator

    2 weeks ago

    Sydney, New South Wales, Australia Show Support Pty Ltd Full time

    SHOW SUPPORT WANTS YOUJoin Australia's Best CrewJob Details: Flexible hours Accept the job offers that suit your schedule, including nights and weekends Highest rates paid in the crewing industry Be where the action is and work on exciting and various venues Travel and earn on your working holiday Paid every week plus super, no need to invoice or chase up...

  • Operations Support

    2 weeks ago

    Sydney, New South Wales, Australia Intelcom Express Full time

    Come transform the future with usWhat is a typical workday?Are you ready to transform the future of shipping? You have customer service experience in the transportation industry. You love to have a meaningful impact. You are looking for growth opportunities.You are exactly what we are looking forDragonfly is hiring for an Operations Support position for its...

  • Operations Support

    2 weeks ago

    Sydney, New South Wales, Australia Dragonfly Full time

    Come transform the future with usWhat is a typical workday?Are you ready to transform the future of shipping? You have customer service experience in the transportation industry. You love to have a meaningful impact. You are looking for growth opportunities.You are exactly what we are looking forDragonfly is hiring for an Operations Support position for its...

  • Franchise Operations Support

    2 weeks ago

    Sydney, New South Wales, Australia Dymocks Group Full time

    Introduction:Dymocks Retail is a nationally recognised multi-channel retail brand with over 50 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.Description:As the Franchise...

  • Operational Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -icare Full time

    Kent StSummaryicare is seeking an Operational Support Officer to provide a range of administrative support to Lifetime Schemes' frontline teams. Fixed Term 12month Contract with a 35hour working week 17.5% annual leave loading and flex leave Hybrid working environment, offering starting salary of $79,032About the RoleOperational Support Officers enable the...

  • Desktop Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Coates Hire Operations Pty Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The...

  • IT Operations and Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia Austroads Full time

    Position DescriptionPosition title: IT Operations and Support ManagerEntity: AustroadsDivision: Data and TechnologyJob Type: Full - time (1.0 FTE)Location: Austroads Sydney or Melbourne OfficesReports to: GM Data and TechnologyResponsible GM: GM Data and TechnologyDirect reports:TBADate reviewed: Feb 2024Organisational ContextAustroads is the association of...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Operations Support OfficerGrade 3/4, OngoingAbout this roleOperations Support Officer. Multiple ongoing roles. Primary location Parramatta with flexibility across other locations such as Gosford and Wollongong. Hybrid flexible working arrangements.Exciting opportunities have arisen for Operations Support Officers to join the Duties Service team - Duties &...

  • Consulting Operations Support

    2 weeks ago

    Sydney, New South Wales, Australia Northrop Consulting Engineers Full time

    Admin / Secretarial / Office Support Administration Sydney Permanent / Full Time21/3/202- An exciting opportunity to work with a highly regarded engineering consultancy Industry Benchmarked Salary Package and Annual Salary Reviews Rewarding, friendly and inclusive culture | Flexible Working EnvironmentThe CompanyNorthrop Consulting Engineers is an employee...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Charterhouse Full time

    Ref Job Number- 105444 Title Administration & Office Support Type Temporary Classification Administration & Office Support Sub Class Operations Support Officer Location Parramatta, NSW Suburb As above Short Summary- (150 Characters) NSW Government 3 month contract DescriptionOperations Support Officer***: NSW GovernmentPay rate: $40per hour +...

  • Operations Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia Launch Recruitment Full time

    The Company provide insurance and care services to NSW's businesses, people, and communities. Whether a person is severely injured in the workplace or on our roads, support their long-term care needs to improve their quality of life, including helping people return to work. Job Description:• System Workflow Management: Manage a range of administrative...

  • Operations Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Australian Ethical Full time

    Operations Support AnalystAbout UsAustralian Ethical is one of Australia's fastest-growing super fund and ethical investment manager. We are ASX-listed with over $10 billion in funds under management and offer a selection of award-winning managed funds and superannuation products.Our purpose is to invest for a better world, and we have been pioneers in this...