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Operations Support

3 months ago

Sydney, New South Wales, Australia Intelcom Express Full time
Come transform the future with us
What is a typical workday?

Are you ready to transform the future of shipping?

  • You have customer service experience in the transportation industry.
  • You love to have a meaningful impact.
  • You are looking for growth opportunities.
You are exactly what we are looking for

Dragonfly is hiring for an Operations Support position for its delivery hub in **.

An exciting new opportunity for someone who would like to be apart of something truly game changing

Why join Dragonfly?

  • Attractive compensation plan
  • Dynamic, teamoriented environment
  • Various growth opportunities
What does it take to be successful?

  • Experience in a warehouse position and in the field of transportation would be assets;
  • 2 years of experience in a customer service position;
  • Strong customer services skills;
  • Being dynamic and customer focused;
  • Excellent oral and written communication skills;
  • Strong skills with the Microsoft Office suite and other software.
Now, you're probably asking yourself, what will I be doing in this position?

  • Prepare daily reports;
  • Process pending packages and returns;
  • Respond to customer inquiries sent by the call center;
  • Collaborate with the call center, delivery partners and operation supervisors;
  • Data entry as needed;
  • Escalate special cases to supervisors;
  • Maintain a clean and safe work environment following the health and safety regulations.
  • Sending packages should be simple._
  • Dragonfly stands for a different way of doing ecommerce delivery in Australia._
  • Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience._
  • At Dragonfly, it's the littlest details that make the difference. We are a fastpaced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee ontime deliveries to doorsteps all around Australia._
  • Welcome to Dragonfly._