Operations Support Analyst

2 weeks ago

Sydney, New South Wales, Australia Australian Ethical Full time
Operations Support Analyst

About Us
Australian Ethical is one of
Australia's fastest-growing super fund and ethical investment manager.

We are ASX-listed with over
$10 billion in funds under management and offer a selection of award-winning managed funds and superannuation products.


Our purpose is to
invest for a better world, and we have been pioneers in this space for over 30 years.

For us, investing has two aims -
generating solid financial returns and a positive impact for people, planet, and animals.

At Australian Ethical, we prove that money can be a force for good.

We do this by staying true to our purpose, which is embedded throughout our organisation and drives our everyday activities as a business, investor, brand, employer, and corporate citizen.

We're a registered B Corp and fully committed to an
inclusive, equitable and forward-thinking workplace culture.

Your New Role


In your new position as an
Operations Support Analyst, you will utilise your expertise in superannuation and/or insurance client services to oversee the entire complaint management process and assess insurance claims.

This involves collaborating with various internal and external stakeholders.

Key Responsibilities Include

  • Managing complaints and insurance claims, ensuring compliance with legislative requirements.
  • Assessing claims, preparing submissions to the trustee, working with insurers, and ensuring compliance with legislative requirements.
  • Resolving daytoday operational issues by coordinating with outsourced administration teams to meet key performance metrics and ensure timely issue resolution.
  • Monitoring SuperMatch fraud, reviewing, analysing, resolving, and summarising incidents.
  • Assist the Trustee Office with superannuation operations activities
  • Identifying opportunities for improvement and fostering a culture of continuous improvement to enhance operational excellence and client experience.
  • Monitoring client interactions to ensure quality standards are met.

Experience & Qualifications Required

  • 2+ years' experience in a superannuation/insurance client service, administration, claims management or complaints role
  • Knowledge of superannuation and managed fund administration systems
  • Working knowledge of SIS legislation is preferred
  • Experience in data analysis and management reporting
You'll clearly be able to demonstrate our values of: authenticity, wisdom, action and empathy

Why Australian Ethical?

  • We offer a competitive salary, including shortterm and longterm incentives including access to an Employee Share Plan
  • Hybrid work arrangements
  • Wellbeing program that includes an extra 5 days of leave above statutory requirement
  • Purpose aligned volunteer days
  • 20 days paid annual leave with an additional 3 paid days of annual leave over the Christmas period
At Australian Ethical we embrace diversity in our people and thinking.

We are committed to being an equal opportunities employer and never discriminate on the basis of race, religion, gender identity or expression, sexual orientation, age, marital or disability status.


Join the Team
Applications via recruitment agencies will not be accepted for this position.

Job ID p1JGjXYkDkMo

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia ASIC Full time

    The role As an Operations Analyst, you will be required to: work closely with Subject Matter Experts to document and maintain Regulatory Systems policies and procedures develop and maintain knowledge management resources for both internal and external users of Regulatory Systems Identify, plan and implement process improvement and innovation...

  • Network Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Balancerecruitment Full time

    Network Operations Analyst NOC - Infrastructure monitoring and support to global customers - Day Shift12 months + contract Day shift : 6am to 6pm (Thu, Fri and Sat with alternate Weds)Close to Public Transport Our client is a global financial powerhouse and a highly recognised and respected brand.This role is part of their global Network Operations Control...

  • Network Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Balance Recruitment Full time

    Network Operations Analyst NOC - Infrastructure monitoring and support to global customers - Day Shift12 months + contract Day shift: 6am to 6pm (Thu, Fri and Sat with alternate Weds)Close to Public TransportOur client is a leading global financial institution with a strong reputation in the industry.This position is a key role within the global Network...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Succession Recruitment Pty Ltd Full time

    Unique varied role Flexible work arrangements Growing company offering career development opportunitiesOur client an Australian company dedicated in developing retirement products to meet the unique needs of retirees, has an opening for an Operations Analyst to join their team. The role will encompass working in all facets of the operations including Contact...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Onset Full time

    Business Analyst - Roles and Segregation of Duties (Australian Leading Bank) 1 Month Contract (extensions available) Paying $ per day incl super Hybrid Working Environment in their State of the art CBD officeAre you a talented and driven Business Analyst looking for an exciting opportunity to work with our client, Australia's leading bank? Join their dynamic...

  • Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Attra Full time

    We are looking for aSupport Analyst to join our teamAbout us:Synechron Company is a technology services and solutions provider in the banking, cards, and payment domains, with comprehensive expertise and experience spanning 26 years.We pride ourselves on our ability to deliver high-quality resources and solutions to our clients. Through Synechron's Financial...

  • Desktop Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Coates Hire Operations Pty Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. The...

  • IT Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Spinifex Recruiting Full time

    Our client is The EBOS Group Limited - the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognizedconsumer products and animal care brands. Pet Care Kitchen (a subsidiary of Masterpet) is part of the EBOS Group Limited and is...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Aurec Human Capital Group Full time

    Operations Analyst***Permanent Opporunity$110,000 baseHybrid based role***About the companyThis company is a highly reputable powerhouse & a global leader in Insurance. They have over 100 years of experience providing proficient services to their clients through creating solutions and building long-term relationships.They have an extensive global footprint...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Aurec Full time

    $120k Salary Package Leading Global Insurance Company Hybrid WorkingOperations Analyst***Permanent Opporunity$110,000 baseHybrid based role***About the companyThis company is a highly reputable powerhouse & a global leader in Insurance. They have over 100 years of experience providing proficient services to their clients through creating solutions and...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Worldwide, Inc. Full time

    Job Description: Operations Analyst (HOT0AN6G)Are you ready to dive into the world of operational analysis at Hilton Sydney? We're looking for an Operations Analyst who will work closely with property managers to optimize service while keeping costs at a minimum. Your responsibilities will include monitoring labor scheduling, ensuring accurate recording of...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Aurec Full time

    Up to $110k Package Innovative & Growth Focused Company Hybrid RoleOperations AnalystPermanent Opporunity$110,000 PackageHybrid based roleAbout the companyThis company is a highly reputable powerhouse & a global leader in Insurance. They have over 100 years of experience providing proficient services to their clients through creating solutions and building...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Latitude IT Full time

    Excellent Application Support Team in Sydney Leverage your tech skills in Networking & SQL Fantastic opportunity to levelup your app support careerOur client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get involved and...

  • Payment Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Australian Payments Plus Full time

    The AP+ team strives to deliver world leading innovation, excellence in delivery, and customer experiences that delight and inspire us to build a better, stronger and more prosperous Australia.Join Hatch to apply Get matched to roles that fit your skills and values. Clear job descriptions that help you learn about the role and team. Only the best roles at...

  • Operational Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Operational Analyst RemediationRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes._See yourself in the team: _The Chief Data...

  • Finance Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia M&T Resources Full time

    SydneyIT & TelecommsIT - Other Long term contracting role Competitive day rates on offer Hybrid working arrangementsFinance Operations AnalystMy client, a leading financial services firm is currently seeking a Finance Operations Analyst to join on a contract basis.Key responsibilities: End to end lifecycle management and status reporting of Technology...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia The Aspen Group Full time

    Aspen Group is a thriving ASX listed property organization with a substantial portfolio in Australia. They are known for providing quality accommodation in the residential, lifestyle, and short-stay sectors - areas with high demand in the country.The company is on the lookout for a proactive and dynamic Operations Analyst to join their team. In this role,...

  • Principal Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Aurec Human Capital Group Full time

    Company Overview:They are a global insurance company that provides innovative solutions to customers worldwide. The culture is supportive and inclusive, and they offer great career development options and a flexible hybrid working environment.Job Summary:As a Principal Operations Analyst, you will lead a team that conducts analysis and supports rollouts of...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Australian Ethical Full time

    Operations AnalystAbout UsAustralian Ethical is one of Australia's fastest-growing super fund and ethical investment manager. We are ASX-listed with over $10 billion in funds under management and offer a selection of award-winning managed funds and superannuation products.Our purpose is to invest for a better world, and we have been pioneers in this space...

  • Operations Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Elsevier Full time

    About our TeamElsevier advances science and improves health outcomes as a global leader in information and analytics. We support science, education, learning, and healthcare through quality information, data, and analytics. We are a small team managing the supply chain for the business. Our team works the in-house ERP system and all related databases...