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IT Support Team Lead

4 months ago

Sydney, New South Wales, Australia Susquehanna International Group, LLP (SIG) Full time
Overview

An opportunity exists for an IT Support Team Lead to join the Infrastructure Services team in Sydney with significant experience in people management and leading teams. In this role, you will manage highly complex levels of escalated problems, involving a broad range of technical issues. You will ensure you understand end user needs and challenges in crisis, with the objective of resolving the crisis, helping to drive desired end user outcomes.

In addition to technical depth, the IT Support Team Lead is expected to have solid domain knowledge, intense curiosity, and a demonstrated ability to make progressive and thoughtful strategic proposals and influence senior decision makers in a rapidly changing environment. In this role, you will oversee crisis situations, determine systemic issues and report to the stakeholders. The Team Lead will lead by example and will set the tone by creating an appropriate sense of urgency and following through on promises. You will assess and understand business impact, create an action plan and assign specific owners to ensure clear accountability and deadlines.

What you can expect from us:

Real Impact: By integrating sophisticated coding techniques with innovative engineering ideas, we design and optimize systems that can process massive amounts of data while still ensuring high performance and stability. You'll see how your contributions towards developing and supporting leading-edge hardware and software technologies make a firm-wide impact that makes us all smarter, faster, and better.

Collaboration: You will partner closely with our Infrastructure, Project Management and Strategy Developer Teams to deliver and manage scalable and highly performant systems to support trading in the region and globally.

Growth: For many of our roles, we don't expect you to have prior industry experience in proprietary trading or financial services to succeed at Susquehanna International Group. We're looking for people who are naturally curious, relentless problem solvers, and have the desire to continuously innovate, learn, and grow.

Benefits: SIG offers a wide array of competitive employee perks & benefits.

What we're looking for
  • 10+ years' experience in supporting office technologies with at least 3 years of experience in leading an IT Support Team in a large global organisation
  • Excellent organisational, leadership, decision making and communication skills
  • Outcome oriented, self-driven, with the ability to plan forward
  • Crafting a consultative approach to developing the team's needs and goals
  • Strong ability to motivate people and be a trusted team player
  • Experience in mentoring junior staff members and developing teams
  • Evaluate the current processes and work towards continuous process improvement
  • Implement the global processes in APAC according to company standards
  • Responsible for local end-user Infrastructure (Desktops, Phones, VC, Network etc)
  • Great troubleshooting ability and logical thinking
  • Knowledge of the following technologies:
    o Microsoft Windows (7 & 10)
    o Microsoft Active Directory
    o DNS, DHCP, SCCM
    o MS Office Suites
  • Basic understanding of networking concepts (routing/VLAN's/Firewalls/etc.)
  • Experience with Data Centre environments (racking and cabling) is an advantage
  • Some experience with networking, trading room environments and trading applications (Bloomberg, etc) would be an advantage.
  • Participate in our APAC office rotational hours within the team
  • Prior experience in supporting follow the sun model

Equal Opportunity Statement

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonable adjustments during the recruitment process to ensure that you can best demonstrate your abilities.

About SIG

SIG is a global quantitative trading firm founded by a group of friends who share a passion for game theory and probabilistic thinking. We have incorporated this approach into our culture, where you will find relentless problem solvers within each of our core disciplines: Trading, Technology, and Quantitative Research. From offices around the world, our employees collaborate to make optimal decisions and are driven by the desire to achieve winning results together.

What we do

We are experts in trading essentially all listed financial products and asset classes, with a focus on derivatives trading. Through market making and market taking, we handle millions of trading transactions around the world every day, providing liquidity and ensuring competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialised, allowing for a deep understanding of unique drivers of each asset class.

SIG does not accept unsolicited resumes from recruiters or search firms. Any resume or referral submitted in the absence of a signed agreement will become the property of SIG and no fee will be paid.