Forex Support Team Lead

7 days ago

Sydney, New South Wales, Australia EBR Full time
About the Role

We are seeking a highly skilled and experienced Forex Support Team Lead to join our team at EBR. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage and resolve client queries and issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless client onboarding and account management
  • Develop and maintain in-depth knowledge of our products and services to provide expert support
  • Identify and escalate complex issues to senior management for resolution
  • Contribute to the development and implementation of customer support strategies and processes
Requirements
  • Minimum 3 years of experience in a customer support role, preferably in the financial services industry
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Proficiency in Microsoft Office and other relevant software applications
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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