Client Manager

• Manage your own portfolio of clients across VIC and NSW.
• Grow your Insurance Broking career with HIAIS
• Use your experience in both NSW and VIC Home Warranty Client Manager | Melbourne

HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).

The Opportunity

We have a rare opportunity for an experienced Insurance professional to join our HIA Insurance Services team in Melbourne as a Client Manager servicing medium to large residential bui;ders with more complex needs.

You will be responsible for the servicing and retention of a portfolio consisting of clients in the building and construction sector, including General Insurance and Home Warranty Insurance Eligibility.

You will also be responsible for maximising cross sell opportunities with existing clients through exceptional client service.

Who are Aon and HIA?

Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry.

HIA is Australia's only national building industry association, representing the interests of the housing industry at regional and national levels. Their extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.

Aon is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their team of business insurance specialists can help you find a policy suited to the common risks of your industry so you're more confident that you've found the right type of insurance for your business.

What The Day Will Look Like

• Provide a high level of client service to enable effective client relationship management
• Day to day management of client insurance policy renewals, new business, home warranty insurance and endorsements
• Upsell and cross sell of relevant insurance products
• Liaise with clients via phone and face to face meetings
• Negotiate with insurers and clients on risks outside of Underwriting guidelines
• Achieving budgeted revenue for retention, and growth on existing and new business
• Mentoring, training and leading team members
• Stakeholder management of both industry contacts and internal colleagues

Skills and experience that will lead to success

Our ideal candidate will relate to the following:

• You are an all rounder who thrives in a highly professional client servicing and sales role
• You have comparable insurance experience that can add value to our close knit team
• You will not be phased by exceeding team and personal goals, whilst thriving in a forward thinking environment where standards are visibly led by the State Manager and CEO
• Knowledge of both NSW and VIC Home Warranty would be an advantage.
• You are highly motivated and take a proactive approach to your work and portfolio
• Demonstrated experience managing teams and/or mentoring, training and leading team members in a fast paced environment
• Strong negotiation and influencing skills
• Tier 1 Qualifications in Insurance Broking

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

#Aoncareers

#LI-NW2

• Manage your own portfolio of clients across VIC and NSW.
• Grow your Insurance Broking career with HIAIS
• Use your experience in both NSW and VIC Home Warranty Client Manager | Melbourne

HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA).

The Opportunity

We have a rare opportunity for an experienced Insurance professional to join our HIA Insurance Services team in Melbourne as a Client Manager servicing medium to large residential bui;ders with more complex needs.

You will be responsible for the servicing and retention of a portfolio consisting of clients in the building and construction sector, including General Insurance and Home Warranty Insurance Eligibility.

You will also be responsible for maximising cross sell opportunities with existing clients through exceptional client service.

Who are Aon and HIA?

Our joint venture provides us with the unique opportunity to leverage the risk and insurance expertise of Aon, with the HIA's deep knowledge of the housing industry.

HIA is Australia's only national building industry association, representing the interests of the housing industry at regional and national levels. Their extensive membership program for the last 70 years has supported residential builders, trade contractors, developers, design professionals and more.

Aon is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their team of business insurance specialists can help you find a policy suited to the common risks of your industry so you're more confident that you've found the right type of insurance for your business.

What The Day Will Look Like

• Provide a high level of client service to enable effective client relationship management
• Day to day management of client insurance policy renewals, new business, home warranty insurance and endorsements
• Upsell and cross sell of relevant insurance products
• Liaise with clients via phone and face to face meetings
• Negotiate with insurers and clients on risks outside of Underwriting guidelines
• Achieving budgeted revenue for retention, and growth on existing and new business
• Mentoring, training and leading team members
• Stakeholder management of both industry contacts and internal colleagues

Skills and experience that will lead to success

Our ideal candidate will relate to the following:

• You are an all rounder who thrives in a highly professional client servicing and sales role
• You have comparable insurance experience that can add value to our close knit team
• You will not be phased by exceeding team and personal goals, whilst thriving in a forward thinking environment where standards are visibly led by the State Manager and CEO
• Knowledge of both NSW and VIC Home Warranty would be an advantage.
• You are highly motivated and take a proactive approach to your work and portfolio
• Demonstrated experience managing teams and/or mentoring, training and leading team members in a fast paced environment
• Strong negotiation and influencing skills
• Tier 1 Qualifications in Insurance Broking

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

#Aoncareers

#LI-NW2