Client Services Manager

5 months ago

Burnley, Australia Blue Cross Full time

Full Time Mon-Friday 9am-5pm
- Generous vehicle allowance
- Career Development Opportunities

Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences. We are passionate about our clients, and we love what we do

Calling all field-sales superstars Our Client Services Manager role is a customer-facing sales role delivering on growth of HCP customers through in home customer sign-ups and the nurturing of client relationships.

The role is responsible for the growth of our BlueCross Home Care business by promoting our brand to external groups, generating new clients from existing programs, increasing enquiries and improving conversion of enquiries to Home Care Packages.

You will also be responsible for:

- Providing expert advice on the variety of aged care home-based services provided by BlueCross that would best fit a potential client’s needs and preferences.
- Advising potential clients on the range of BlueCross services to meet their needs.
- Delivering a high conversion rate from enquiry to client
- Coordinating referrals, service agreements and administration processes to commence service assessment.
- Creating a pipeline of potential referral partners, e.g., RL Facilities, Doctors, Allied Health Professionals, ACAS Assessors.
- Attend home visits to support the customer journey and sign-up new HCP opportunities
- Produce and develop appropriate care and support plans
- Confirm client funding approvals (e.g., HCP and referral codes)

Essential
- Experienced and skilled at field-sales whilst having a compassionate and empathetic nature
- Goal and target driven with proven abilities to meet KPI's and close deals
- Outstanding customer service skills that lead to high-quality customer satisfaction
- Strong communication skills and capacity to maintain the personal dignity and confidentiality of all clients

Desirable
- Knowledge of aged care programs e.g., Commonwealth funded home care programs such as CHSP, HCP, STRC.
- Understanding of aged care assessment and eligibility of different Government funded Programs.
- Knowledge and/or work within the community care/aged care sector in service delivery

What you will get from working here at BlueCross:

- A generous car allowance on top of a generous salary
- High level of support from the BlueCross Corporate team
- Continuous learning culture and access to staff discounts
- A range of career development pathways

We value our culture and share a passion and drive to make a real difference in the lives of our residents and clients. We take great pride in recruiting people who share this passion - after all, it’s our people that put the magic into aged care and enrich lives. We pride ourselves on providing a workplace for all our team members that are free of discrimination.

All people employed at BlueCross are required to undergo pre-employment screening that includes a current NDIS worker screening check, current Flu vaccination as well as your COVID vaccination and booster.

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