Client Services Manager

6 months ago

Burnley, Australia Blue Cross Full time

Competitive Salary
- Richmond/Burney Location
- Flexible work-life options

Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences. We are passionate about our clients, and we love what we do

As a Client Services Manager for your
**South East region**, you will embrace and share our values of
**dignity**,
**respect**,
**choice**,
**integrity**, i
**ndependence** and
**engagement** for all consumers and staff.

You will play a pivotal role in supporting the Consumer Acquisition and Marketing Team (CAM), to ensure that all business objectives including budgeted targets concerning Occupancy, RAD’s and community engagement are met and exceeded. As a member of the CAM, you will be responsible for excellent consumer engagement across the organisation.

**Now that you have the basics of the role, we would love for you to read on and consider working in our collaborative and passionate CAM Team.**

You will be provided with a strong support structure, including a highly experienced Senior Client Services Manager and operational teams, and will be required to travel regularly between sites within SE Metropolitan Melbourne.

**Duties include**:

- Generating leads from industry referral sources and community engagement
- Facilitate successful client admissions and discharges
- Cross-refer clients to other BlueCross residences and Home Care services
- Manage waitlists and relationships with clients whilst on the waiting list
- Ensure all resident agreements are completed and distributed pre-admission
- Optimise the use of the Client Relationship Management tool (CRM)
- Facilitate transfers between Home Care and Residential services

No two days will be the same. This is a hands-on role requiring a strong mix of sales, administration excellence, rapport building, and relationship management with various stakeholders, both internal and external.

**We are looking for someone with**:

- Proven experience in a sales role from any industry (preferably from assisted selling)
- Ability to build relationships with various hospitals, clubs, retirement living
- Ability to follow up on leads to turn them into sales
- Current driver’s license and reliable motor vehicle
- Consultative approach with clients, colleagues, and other stakeholders
- Ability to understand and calculate financial arrangements
- Excellent written and verbal communication skills
- Flexibility - you will be responsible for driving sales across the SE metropolitan regions of Melbourne
- Driver's license, as you will be required to travel to different BlueCross residences

**We offer**:

- Competitive salary package with other employee benefits
- Participate in bonus scheme
- An opportunity where you can create and make a difference to the work environment that will make a mark in your career
- Flexible work-life options

All people employed at BlueCross are required to undergo pre-employment screening that includes a current NDIS worker screening check, current Flu vaccination as well as your COVID vaccination and booster.

  • Client Services Manager

    5 months ago

    Burnley, Australia Blue Cross Full time

    Full Time Mon-Friday 9am-5pm - Generous vehicle allowance - Career Development Opportunities Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences. We are...

  • Client Services Manager

    5 months ago

    Burnley, Australia Blue Cross Full time

    Full Time Position Mon-Friday 9am-5pm - Generous vehicle allowance - Hybrid role - Burnley Office Location Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences....

  • Client Manager

    6 months ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: - Manage your own portfolio of clients across VIC and NSW. - Grow your Insurance Broking career with HIAIS - Use your experience in both NSW and VIC Home Warranty **Client Manager | Melbourne** - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building...

  • Client Manager

    5 months ago

    Burnley, Australia Aon Full time

    Manage your own portfolio of clients across VIC and NSW. Grow your Insurance Broking career with HIAIS Use your experience in both NSW and VIC Home Warranty Client Manager | Melbourne HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS...

  • Client Manager

    4 weeks ago

    Burnley, Australia Aon Full time

    Key ResponsibilitiesManage a diverse portfolio of clients across VIC and NSW, providing exceptional client service and driving growth.Utilize expertise in NSW and VIC Home Warranty to deliver tailored solutions and maximize cross-sell opportunities.Negotiate with insurers and clients to address complex risks and achieve budgeted revenue goals.Lead and mentor...

  • Senior Client Relationship Manager

    2 weeks ago

    Burnley, Australia Winning Group Full time

    At Winning Group, we pride ourselves on delivering exceptional retail experiences. As a leading luxury retail company, we're committed to excellence and innovation.Job OverviewWe're seeking an experienced Commercial Account Executive to join our team. This is a fantastic opportunity to work with top-tier clients and project builders, driving sales growth and...

  • Client Broker

    3 months ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: - Hybrid role - work from home and the office - Residential construction and domestic building insurance - Support a growing portfolio with renewals, endorsements and other Insurance Broker duties - Full training provided **Client Broker (Insurance)** **The Opportunity** We are seeking a Client Broker (Insurance) to join our...

  • Insurance & Client Administration Support

    3 weeks ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: **Insurance Client & Administration Support** - Hybrid role - work from home and the office - Residential construction and domestic building insurance - Support a growing portfolio with renewals, endorsements and other Insurance Broker duties - Full training provided **The Opportunity** We are seeking an Insurance Client &...

  • Insurance Professional

    1 month ago

    Burnley North, Australia Aon Full time

    Job SummaryWe are seeking an experienced Insurance Professional to join our team as a Client Manager in Melbourne. As a key member of our HIA Insurance Services team, you will be responsible for servicing and retaining a portfolio of clients in the building and construction sector, including General Insurance and Home Warranty Insurance Eligibility.Key...

  • Service Delivery Leader

    1 month ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: - Lead, improve and drive transformation across the service support space in multiple locations! - Drive quality and continuous improvement! - Permanent newly created role to be based out of one of our multiple office sites within South Australia, Victoria, New South Wales or Queensland HIA Insurance Services (HIAIS) is a specialist...

  • Customer Service Manager for Metro Area

    1 week ago

    Burnley, Australia Opal HealthCare Full time

    About the RoleOpal HealthCare, Australia's largest residential aged care provider, is seeking an experienced Customer Service Manager to lead our sales, resident admissions and admin function in the Victoria Metro Area.The successful candidate will have a strong background in sales and administration, with experience in managing customer enquiries,...

  • Business Development Manager

    3 weeks ago

    Burnley, Australia Winning Appliances Full time

    Commercial Account ExecutiveAt Winning Group, our mission is to deliver exceptional results through innovative logistics and luxury retail services.This role offers a unique opportunity to build strong relationships with project builders and key clients, driving sales growth and satisfaction.Develop strategic partnerships with major project builders and key...

  • Key Account Sales Manager

    2 weeks ago

    Burnley, Australia Winning Appliances Full time

    Unlock Growth Opportunities as a Key Account Sales ManagerAbout UsWinning Appliances is an award-winning retail company that prides itself on being more than just a traditional retailer. With a strong focus on innovative logistics, technology, and luxury retail services, we've established ourselves as a leader in the industry.Job SummaryWe're seeking a...

  • Business Development Manager

    1 week ago

    Burnley, Australia Winning Appliances Full time

    About the RoleWe are seeking a highly motivated and results-driven Commercial Account Executive to join our team at Winning Appliances. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our top-tier clients, driving sales growth, and exceeding client expectations.Key ResponsibilitiesDevelop...

  • Business Development Manager

    7 days ago

    Burnley, Australia Winning Appliances Full time

    We are an award-winning experience company, driven by people, science, and our mandate to leave the world a better place.As a Commercial Account Executive at Winning Group, you'll be at the heart of our business, owning a portfolio of top-tier clients and working closely with project builders to support and elevate their businesses.Key...

  • Business Development Manager

    10 hours ago

    Burnley, Australia Winning Appliances Full time

    Winning AppliancesSalary: $90,000 - $120,000 per annumAbout the RoleWe are seeking an experienced Commercial Account Executive to join our team. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with major project builders and clients.You will have ownership of a portfolio of top-tier clients and...

  • Business Development Manager

    3 days ago

    Burnley, Australia Winning Group Full time

    Unlock Your Potential in a Dynamic Sales RoleWe are seeking an exceptional Commercial Account Executive to join our team at the Winning Group. This is a fantastic opportunity to take your sales career to the next level and make a real impact on our business.About UsThe Winning Group is a fourth-generation, family-owned Australian business that has...

  • Business Development Manager

    2 weeks ago

    Burnley, Australia Winning Appliances Full time

    Unlock Your Potential as a Commercial Account ExecutiveAt Winning Appliances, we're seeking a highly motivated and results-driven Commercial Account Executive to join our dynamic sales team. As a key player in our business, you'll be responsible for developing and nurturing long-term partnerships with major project builders and key clients.Drive Sales...

  • Food Service Operations Manager

    3 days ago

    Burnley, Australia Opal HealthCare Full time

    Are you a culinary leader looking for a new challenge? Opal HealthCare is seeking an experienced Regional Relief Chef to join our team.A great opportunity for a step up into a roving role, supporting our chefs and creating nutritious meals and snacks in line with our food services program.This full-time opportunity covers Victoria hub.You will require a...

  • Business Development Manager

    3 days ago

    Burnley, Australia Winning Appliances Full time

    Unlock Sales Growth as a Commercial Account ExecutiveAt Winning Appliances, we're seeking an exceptional Commercial Account Executive to drive sales growth with top-tier clients. If you're a people person with a passion for building strong relationships and driving results, this could be your dream role.About the RoleThis is a key position within our...