Service Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Inchcape Full time

About Us
Subaru Australia is the exclusive Australian importer and distributor of Subaru vehicles manufactured by Subaru Corporation.

About the Role
Reporting to the General Manager - Ownership experience, the primary purpose of the role is to manage the requirements of the Subaru Aftersales service operations:

  • Managing the Technical Team whose responsibility is to provide technical support to the dealer network plus testing and legal support to the Engineering Department, CRT and to visiting Subaru Corporation (SBR) engineers, as required.
  • Managing the Service Operations Specialist Team whose responsibility is to provide service operational support and coaching to the dealer network to deliver on Subaru Australia's standards for service operations, commercial performance, and customer experience
  • Leading and managing all Recalls from a Service Operations perspective, working closely with the Warranty Department and Chief Engineer to ensure compliance
  • Working closely with the Regional Teams in relation to Service standards, SCR, NPS & Retail Operating Standards and creating action plans
  • Analysing performance of individual service operations
  • Monitoring and analysing dealer service business processes using NPS, SCR & Retail Operating Standards
  • Investigating customer and product issues and attend tribunals
  • Providing assistance to the Business Development Centre staff
  • Conducting onsite training within the dealer environment
  • Assisting the Training Department to identify and develop relevant training programs for service staff
  • Monitoring and ensuring dealer compliance with minimum service standards/company policies
  • Assisting in the appointment of new dealers from a service perspective, ensuring that the business meets with the minimum standards

Why join us?
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below and click here to learn more on our website.

  • Where possible, our
    flexible work policy helps support you in achieving a genuine worklife balance.
  • Enjoy more time doing that you love with
    additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
  • Access to our
    employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa
    , financial services support, companypaid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.


Want to know more about what it is like to work at Inchcape? Click here to discover more about our workplace culture.


About You

To be successful you will possess the following:

  • Experience in a similar role
  • Extensive exposure to the management and operations of vehicle service departments within a retail dealership environment or similar
  • Be technically competent in all areas of the modern motor vehicle
  • Strong leadership skills
  • Ability to perform routine structured planning and analysis
  • Excellent communication skills
  • Decision making and executional skills

Inclusion and Diversity

At Inchcape, we believe the true power of diversity cannot be realised without an inclusive culture and that talent is equally distributed across society.

Inchcape is committed to creating an inclusive and diverse workplace where the power of our differences can be embraced and everyone feels they can belong, be themselves and succeed.

As an equal opportunity employer, Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in.

Click here to learn more about our commitment to Inclusion and Diversity.

We're part of Inchcape
By joining Subaru you are joining Inchcape. Inchcape Australasia employs over 1,200 team members across Australia and New Zealand.

As part of a global company, our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.

Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

  • Customer Concierge Operator/digital Service

    2 weeks ago

    Sydney, New South Wales, Australia Service NSW Full time

    Customer Concierge OperatorDigital Service RepresentativeParramatta Contact CentreCustomer Concierge Operator - SNSW Clerk Grade - starting annual salary $58,346 (pro rata)Digital Service Representative - SNSW Clerk Grade 2/- starting annual salary $58,346 (pro rata)Superannuation and annual leave loading is in addition to the above salary rangesDigital...

  • Customer Service and Contractor Liaison Officer

    2 weeks ago

    Sydney, New South Wales, Australia Business Development Manager Full time

    Dear Prospective Candidate,We are a nationally recognised company with a strong presence in the letterbox distribution industry, currently seeking a dedicated individual to join our team. This role involves handling customer updates and complaints, as well as communicating with our letterbox walkers about work opportunities.Key Responsibilities: Manage...

  • Graphic Service Operator

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Graphic Designer, temporary up to 12 months with possible extension.An exciting opportunity has arisen for a Graphic Designer to join our warm, fun, and friendly Design & Communications team within Spatial Services, a division of the Department of Customer Service (DCS).To this end the Design & Communications team operates across DCS to ensure effective...

  • Customer Service Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia THE ICONIC Full time

    Customer Services Operations ManagerSince 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience. We DREAM BIG through collaboration and innovation, and...

  • Senior Manager Facilities And Services

    2 weeks ago

    Sydney, New South Wales, Australia NSW Public Service Commission Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) you would like to receive alerts Senior Manager Facilities and Services Organisation/Entity: Transport For NSW Job category: Projects Job location: Burwood, NSW, AU, 2134 Job reference number: 94092 Employment type: Permanent Full-Time Salary range: An attractive remuneration package You...

  • Senior Manager

    2 weeks ago

    Sydney, New South Wales, Australia EcoPlanet Green Operations GmbH Full time

    Join our Global Internal Audit team, where you will be working in an environment where you are empowered to grow your skills, expertise and innovate our operations.At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken...

  • Business Operations Manager, Leadership Academy

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Public Service Commission Full time

    We are seeking a high-energy, detail-oriented team player with an affinity for financial and operational performance.Business Operations Manager, Clerk Grade 9/10NSW Leadership Academy, NSW Public Service Commission- Ongoing role**- Attractive remuneration package***- Flexible working environment***The Leadership Academy team in the NSW Public Service...

  • Service Operations Manager, Servicenow

    2 weeks ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Senior Operations Manager, ServiceNow:- Service Operations:- Sydney or Adelaide Based, Permanent RoleHow will I help?What you will doTo help us achieve our vision, we're searching for a Service Operations Manager, ServiceNow who:Has strong leadership skills for end-to-end support and maintenance, ensuring high availability, performance, and sustainability of...

  • Vac Truck Operator

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time

    Primary LocationSydney Water - D4C - Maintenance ServicesJob Description SummaryAbout the Role Hold a Construction White Card Operator tickets; loader, excavator licence Hold a current Divers Licence and have Reliable Transport Have a minimum of 12 months Civil Labouring experience Trenching and pipe laying Working as part of a team and autonomously...

  • Customer Service Executive

    2 weeks ago

    Sydney, New South Wales, Australia Specialty - Operations Support Full time

    About Us:Shorty's Liquor is the corporate destination for beverages and gifting in Australia.It is not just what we do; it's how we have passionately done it for almost 20 years. A corporate beverage, hospitality & gifting business that is authentically customer-centric and trusted by many of Australia's largest and most respected businesses.Headquartered in...

  • Vac Truck Operator

    2 weeks ago

    Sydney, New South Wales, Australia Service Stream Full time

    Primary LocationSydney Water - D4C - Maintenance ServicesJob Description SummaryLI-DNIAbout the Role Hold a Construction White Card Operator tickets; loader, excavator licence Hold a current Divers Licence and have Reliable Transport Have a minimum of 12 months Civil Labouring experience Trenching and pipe laying Working as part of a team and autonomously...

  • Premium Services Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia The Star Entertainment Group Full time

    Internal OpportunityAbout usAbout the roleWe are seeking an ambitious and motivated Premium Services Operations Manager to drive the performance of our Premium Guest Experience team and successfully execute business objectives.Reporting to the Vice President Premium Services Operations, you will advise on industry best practice and be accountable for the...

  • Service Operations Manager, Nsw

    2 weeks ago

    Sydney, New South Wales, Australia Vertiv Co. Full time

    Who we are:Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and...

  • Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Mantel Operations Full time

    About usMantel Group is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 4 years in a rowWe hire smart and talented people and get...

  • Client Services and Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Robert Walters Full time

    An exciting opportunity has arisen for a Client Service Manager to join a leading investment solutions company. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing exceptional service to both advisers and end clients. The successful candidate will be responsible for managing and implementing all aspects...

  • Operations Manager Shared Services

    2 weeks ago

    Sydney, New South Wales, Australia people2people Full time

    The CompanyOur client is a privately owned, award-winning Services organisation with offices based in Australia, New Zealand and the United Kingdom.This established business boasts an impressive track record of consistent growth, spanning close to two decades. The core business is supported by a dedicated back office team, consisting of Finance, Payroll, IT,...

  • Operations Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia JPMorgan Chase Bank, N.A. Full time

    As a Fund Services Client Operations Associate, you will be a key member of a fund services team responsible for high quality service delivery across all product offerings provided by Global Fund Services. You will partner with the technology, operations and product teams to ensure the successful delivery of services provided to our clients on a day-to-day...

  • Service Operator

    2 weeks ago

    Sydney, New South Wales, Australia DFP Recruitment Services Full time

    Job description:Client: NSW Government (details TBA)Hours: full-time (40 hours per week)Location: Macquarie Park/WFH (hybrid)Start Date:ASAPDuration: 6 monthsPay Rate: $100 per hour + superannuationChecks: full working rights, references, police checkKey Accountabilities: Act as the first line owner for service availability and integrity for the Client...

  • Service Operations

    2 weeks ago

    Sydney, New South Wales, Australia Macquarie Group Limited Full time

    Help provide a superior approach to customer service and join our Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.At Macquarie, we are working to create lasting value for our communities, our clients and our...

  • Operational Governance Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Service NSW Full time

    Operational Governance AdvisorGrade: Service NSW Grade 7/8Contract: Ongoing, Full TimeLocation: Sydney CBD / Remote**About Service NSWAt Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all...