Service Operations Manager, Servicenow

2 weeks ago

Sydney, New South Wales, Australia Westpac Group Full time

Senior Operations Manager, ServiceNow:

-
Service Operations:

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Sydney or Adelaide Based, Permanent Role

How will I help?

What you will do
To help us achieve our vision, we're searching for a Service Operations Manager, ServiceNow who:

  • Has strong leadership skills for end-to-end support and maintenance, ensuring high availability, performance, and sustainability of this critical service.
  • Will ensure Service Quality is maintained at the highest level on behalf of the customer, owning issues and improvements across all parts of the service.
  • Ensures adherence to the Technology framework and manage the risk profile to meet regulatory obligations that exist in our operating environment.
  • Has a good understanding of how their service integrates with others and maintains an ongoing understanding of business strategies, evolving technologies, regulations, legislations, market changes & security changes which may impact or evolve delivery of their service.
  • Manages technology as per Westpac standard processes & policies
  • Manages operational relationships with partners to improve the quality of the Technology services delivered
  • Enables partners in overcoming any roadblocks or resolving issues.
  • Provides all stakeholders with timely and relevant communication of platform health, supplier relationships and performance against key metrics.

What's in it for me?
Joining Westpac has many benefits besides building a long and stable career.

You'll be able to purchase leave to facilitate your dreams or obligations and you'll be encouraged to participate in the community through paid volunteer leave and secondments.

You'll also be entitled to a suite of online learning, training modules and career planning tools to grow with us.


What do I need?

  • Have a background in delivery and operational management.
  • Strong understanding of customer service and the ability to foresee potential impacts to the customer.
  • 5+ years delivery management experience in a largescale technology environment across a wide variety of platforms with specific experience in one or more domain(s) such as ServiceNow
  • 5 + years management experience incorporating stakeholder engagement, supplier management, and financial and project management.
  • Highly developed interpersonal skills and communication skills a proven ability to build effective relationships and communicate with people at all levels of the organisation both verbal and written
  • Proven ability to build effective relationships a collaborative influencer who builds and fosters enduring relationships with Team Members, Business Leaders and Partners
  • Strives to deliver a superior customer experience proven ability to anticipate, own and resolve customer issues and devise customer service improvement strategies to continually implement and improve the strategies
  • Analytical thinking proven ability to analyse information quickly and use it to inform decisions

_Nice to Have:
_

  • ITILV4 Certification
  • ServiceNow CSA or higher
  • Knowledge of integration technologies such as IBM MQ and Rest API's.
  • Knowledge of key upstream and downstream systems such as NetIQ, Flexera, Alfabet, PagerDuty, Azure / AWS, Tenable IO and Red Hat

What is it like to work in Westpac?


We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills.

As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.

And one where everyone belongs.

How do I Apply?
Start here. Just click on the
APPLY button.

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