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Business Process Improvement Lead
3 months ago
Business Process Improvement Lead
Retail Home Lending Operations (RHLO) is responsible for the decisioning, fulfilment, settlement and in life servicing of Retail home lending products across CBA and forms part of the broader Retail Operations team.
The
Operational Excellence Team drives and supports strategic initiatives for RHLO, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues.
We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end process, people and technology future state solutions.
Do work that matters
Key areas of impact & contribution include:
- Supporting RHLO businesses to identify and prioritise opportunities to increase capacity, mitigate risks, eliminate errors & rework, and improve the end-to-end customer and colleague experience.
- Rigorously challenge process, people, and technology designs to ensure we deliver an optimal level of customer experience with effective risk management and compliance
- Lead and /or support strategic improvement projects including, but not limited to:
- End to end process re-engineering (Technology enabled and non-tech)
- Operating model optimisation
- Diagnostic discovery work to identify improvement opportunities
- Solution feasibility assessment and implementation
- Effective collaborating with cross functional teams and both internal and external business partners across the endtoend value chain to achieve RHLO objectives.
- Offer thoughtLeadership to senior stakeholders to help delver sustainable business transformation
We're interested in hearing from people who
have
- A demonstrated track record of leading initiatives (Projects and Programs) including:
- problem identification and data driven validation of the opportunity
- facilitation of workshops to collaboratively design cross functional process and technology enabled solutions
- ability to effectively engage and influence senior stakeholders
- successfully delivery of technical and non tech enabled solutions at scale
- Practical experience with advanced problem solving and solution design techniques
- Lean Six Sigma (LSS), Customer/Human Centred Design methodologies etc. (Ideally a LSS Green / Black Belt)
- Core project management skills to provide structure (address ambiguity) and discipline to the initiatives being led or be part of.
- Experience overcoming challenges that evidence proactivity, pragmatism and resilience with strong accountability and an outcomes focus
- Business acumen to identify and recommend best course of action, validate benefits from a tactical and strategic standpoint.
-
Risk Mindset
- All CommBank employees are expected to proactively identify, understand, openly discuss and act on identified existing and potential risks.
Your Development and Career Progression:
At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve.
As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.
This opportunity will provide you exposure to a wide array of business units, operations and technical teams and a pathway for future career progression.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct onAdvertising End Date: 05/03/2024
Job ID REQ205030
