Business Process Improvement Lead
2 weeks ago
About the Opportunity
Medibank Private Limited is seeking a highly skilled Business Improvement Lead to join our team. This newly created role will support our leadership team by providing unique insights and opportunities for improved business processes and operational performance.
The Business Improvement Lead will work closely with business leaders, analysts, and workforce planners to identify and implement solutions for more efficient and lower cost healthcare delivery. Key responsibilities will include:
- Acting as a trusted business partner to stakeholders, understanding their needs and identifying opportunities to lower costs through automation, process changes, and technology improvements.
- Eliciting end-to-end requirements from multiple business and technical areas, breaking down initiatives into epics and stories, customer journeys, and acceptance criteria.
- Translating insights into actions to support Medibank Private Limited's strategy across our Home Health, Preventative Health, and Virtual Health divisions.
- Managing expectations on priorities, deliverables, progress, and timelines while measuring success through business feedback on service quality, usage, and impact of analytics solutions.
This is a 12-month fixed-term contract with the possibility of extension and can be worked flexibly from part-time to full-time. The role can be based in one of our offices or worked from home with some travel required.
About You
We are looking for a seasoned Business Analyst and/or operational expert with experience in working with technical and non-technical teams to translate business problems into viable solutions. You should have a proven track record of delivering change and previous experience in process improvement and automation projects, ideally within a health organization.
Additionally, you should have experience in:
- Facilitating workshops, running meetings, and interviewing.
- Eliciting requirements and information from all levels of staff, including senior stakeholders and technical and business SMEs.
- Understanding and documenting complex business problems.
- Using Jira and Confluence requirements tools.
We are committed to creating a diverse and inclusive workplace. If you are passionate about business improvement and have the skills and experience we are looking for, please apply for this exciting opportunity.
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